Head of Cigars

Head of Cigars

City of London Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead the cigar service in our luxurious Garden Room, creating memorable experiences for guests.
  • Company: Join The Lanesborough, London's No. 1 hotel, known for elegance and exceptional hospitality.
  • Benefits: Enjoy competitive pay, wellness perks, discounts, and opportunities for personal growth.
  • Why this job: Be part of a vibrant team in a stunning setting, perfect for cigar enthusiasts.
  • Qualifications: Cigar knowledge and sales experience preferred; enthusiasm for hospitality is essential.
  • Other info: Flexible working hours and a chance to work in a prestigious environment.

The predicted salary is between 36000 - 60000 £ per year.

Job Description

Head of Cigars

We have an exceptional opportunity to join our Garden Room Team at The Lanesborough.

Garden Room

Geared towards cigar enthusiasts, The Garden Room at The Lanesborough cleverly adds some indoor assets to an outdoor space. The covered room is decked out in full Town and Country mode, with oak tables, a roaring fireplace and cosy furnishings, plus gentle underfloor heating and thick blankets for nippy evenings. A haven for smokers, the partially open walls sheltered by manicured hedges allow air to circulate while keeping out the wind, and a heavy-duty extractor fan in the ceiling dispels any lingering whiffs. At the entrance, a walk-in humidor displays an extensive range of Cuban and pre-Castro cigars – a taster of the enjoyment to come. Accompany your premium smoke with a top-notch Cognac.

The Lanesborough

Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.

Oetker Collection

Masterpiece Hotels

Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

Candidate Profile

As Head of Cigars, you will work closely with the Garden Room Manager delivering the highest levels of cigar service to our guests. You will be responsible for suggesting and serving cigars, recommending matches to spirits, wines and drinks. You will play a key role in creating a memorable and immersive experience that reflects our commitment to luxury and bespoke hospitality.

Key Requirements

The ideal candidate would be able to demonstrate the following attributes:

  • Excellent Cuban cigar knowledge, with a proactive and confident approach to sales.
  • Experienced in selling cigars in either retail shop environment or other cigar bars.
  • Cigar qualification would be an advantage but not essential.
  • Ability to work effectively as part of a team.
  • Ability to communicate clearly, professionally and concisely.
  • A keen interest in hospitality and be enthusiastic and positive.

In return

We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:

Financial Wellbeing

  • Competitive salary package
  • Discretionary Company Sick Pay
  • Additional holiday allowance
  • Season ticket loan
  • Enhanced Pension Scheme
  • Life Insurance
  • Complimentary dry cleaning
  • Safety shoes
  • Retail discounts around Victoria, Westminster, Whitehall and the Northbank area

Health & Wellness

  • Private Medical Insurance
  • Dental and Optical benefits
  • Complimentary meals on duty
  • Cycle to Work scheme
  • Flu vaccinations
  • Discounted chiropodist and massage treatments
  • Substantiality initiates
  • Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)

Career Growth & Personal Development

  • Internal transfer and promotion opportunities
  • Cross-departmental exposure
  • Partnered with industry-leading training providers
  • Internal learning gateway
  • Free access to e-learning platform offering job-specific training and personal growth courses
  • Subsidised professional qualifications and certified training programmes
  • Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme

Recognition & Social Initiatives

  • Award programmes throughout the year with generous prizes
  • Long service awards
  • Preferential room rate at The Lanesborough for you and your family
  • 50% discount on F&B and Club & Spa treatments
  • Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
  • Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
  • Retirement parties

*Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Head of Cigars employer: The Lanesborough

The Lanesborough is an exceptional employer, offering a luxurious work environment in the heart of London, just steps away from Hyde Park and exclusive shopping districts. With a strong commitment to employee wellbeing, we provide a comprehensive benefits package, including private medical insurance, career growth opportunities, and a vibrant work culture that celebrates achievements and fosters personal development. Join us in delivering bespoke hospitality in our stunning Garden Room, where your passion for cigars will be valued and nurtured.
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Contact Detail:

The Lanesborough Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Head of Cigars

✨Tip Number 1

Familiarise yourself with the specific cigars offered at The Garden Room, especially Cuban and pre-Castro varieties. This knowledge will not only impress during interviews but also show your genuine passion for cigars.

✨Tip Number 2

Network with professionals in the cigar industry or hospitality sector. Attend events or join online forums where you can connect with others who share your interests, as personal recommendations can often lead to job opportunities.

✨Tip Number 3

Demonstrate your sales skills by preparing examples of how you've successfully sold cigars or similar products in the past. Be ready to discuss your approach to customer service and how you create memorable experiences for guests.

✨Tip Number 4

Research The Lanesborough's values and commitment to luxury hospitality. Tailor your conversations to reflect their ethos, showing that you understand and align with their brand and culture.

We think you need these skills to ace Head of Cigars

Cuban Cigar Knowledge
Sales Skills
Customer Service Excellence
Communication Skills
Team Collaboration
Attention to Detail
Product Knowledge
Hospitality Enthusiasm
Proactive Approach
Wine and Spirit Pairing Knowledge
Conflict Resolution
Time Management
Adaptability
Networking Skills

Some tips for your application 🫡

Understand the Role: Before applying, make sure to thoroughly read the job description for the Head of Cigars position. Understand the key responsibilities and requirements, especially the emphasis on cigar knowledge and hospitality experience.

Tailor Your CV: Customise your CV to highlight relevant experience in cigar sales or hospitality. Include specific examples of your knowledge about Cuban cigars and any previous roles that demonstrate your ability to provide excellent customer service.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cigars and hospitality. Mention how your skills align with the company’s commitment to luxury and bespoke service, and express your enthusiasm for the opportunity to create memorable experiences for guests.

Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your tone is professional yet engaging. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at The Lanesborough

✨Showcase Your Cigar Knowledge

Make sure to brush up on your knowledge of Cuban cigars and their unique characteristics. Be prepared to discuss different types, brands, and how they pair with various spirits and drinks, as this will demonstrate your expertise and passion for the role.

✨Emphasise Your Sales Experience

Highlight any previous experience you have in selling cigars or working in a similar environment. Share specific examples of how you've successfully engaged customers and made recommendations, as this will show your proactive approach to sales.

✨Demonstrate Teamwork Skills

Since the role involves working closely with the Garden Room Manager and other team members, be ready to discuss your ability to collaborate effectively. Share examples of how you've contributed to a team in the past and how you can bring that spirit to The Lanesborough.

✨Express Your Enthusiasm for Hospitality

Convey your genuine interest in the hospitality industry during the interview. Talk about what excites you about providing exceptional service and creating memorable experiences for guests, as this aligns with the hotel's commitment to luxury and bespoke hospitality.

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