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- Tasks: Lead the housekeeping team to ensure the hotel is spotless and welcoming.
- Company: Join The Lanesborough, London's No. 1 hotel, renowned for luxury and elegance.
- Benefits: Enjoy competitive pay, extra holidays, wellness perks, and discounts around London.
- Why this job: Be part of a prestigious team, enhancing guest experiences in a vibrant environment.
- Qualifications: Previous experience in a 5-star hotel and strong leadership skills are essential.
- Other info: Opportunities for career growth and personal development await you!
The predicted salary is between 36000 - 60000 £ per year.
Head Housekeeper
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
We currently have an excellent opportunity for an experienced and passionate Head Housekeeper to join a fantastic team at the Lanesborough.
Awarded No. 1 Hotel in London in the Travel + Leisure World\’s Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
Oetker Collection
Masterpiece Hotels
Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
Candidate Profile
As the Head Housekeeper, you will lead our housekeeping team to ensure immaculate cleanliness and appearance throughout the hotel. Your role is crucial in providing exceptional guest service by efficiently handling requests and queries, and communicating guests\’ preferences to all departments for a seamless stay. You will ensure guests feel secure and comfortable, knowing their rooms are treated with care and confidentiality. Through meticulous attention to detail, effective collaboration, and efficient resource management, you will help create a home-like environment, enhancing the overall guest experience at The Lanesborough.
Key Requirements
The ideal candidate would be able to demonstrate the following attributes:
- Previous experience in a similar role within 5 star establishment is essential and experience in the luxury London market would be preferred
- Showcasing a track record of maintaining high standards of cleanliness and guest satisfaction
- Strong leadership abilities with a proven capacity to manage, motivate, and develop a diverse housekeeping team, ensuring efficient and effective operations
- Ability to work under pressure and handle multiple tasks simultaneously, maintaining composure and efficiency in a fast-paced environment
- Excellent communication and interpersonal skills, enabling effective interaction with guests, staff, and other departments
- In-depth knowledge of health and safety standards, with the ability to implement and adhere to all relevant policies and protocols to ensure a safe environment for guests and staff
In return
We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:
Financial Wellbeing
- Competitive salary package
- Discretionary Company Sick Pay
- Additional holiday allowance
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
Health & Wellness
- Private Medical Insurance
- Dental and Optical benefits
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Substantiality initiates
- Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
Career Growth & Personal Development
- Internal transfer and promotion opportunities
- Cross-departmental exposure
- Partnered with industry-leading training providers
- Internal learning gateway
- Free access to e-learning platform offering job-specific training and personal growth courses
- Subsidised professional qualifications and certified training programmes
- Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme
Recognition & Social Initiatives
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events (e.g. Annual Party, Recognition Celebrations, Children\’s Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
- Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
- Retirement parties
*Terms and conditions apply to all benefits.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Head Housekeeper employer: The Lanesborough
Contact Detail:
The Lanesborough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Housekeeper
✨Tip Number 1
Familiarise yourself with the luxury hotel market in London. Understanding the unique expectations of guests at high-end establishments like The Lanesborough will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed and motivated a housekeeping team in the past. Be ready to discuss specific challenges you faced and how you overcame them.
✨Tip Number 3
Brush up on health and safety standards relevant to the hospitality industry. Being able to articulate your understanding and experience with these protocols will show that you prioritise guest and staff safety.
✨Tip Number 4
Prepare to discuss your approach to maintaining high cleanliness standards under pressure. Think of scenarios where you had to juggle multiple tasks while ensuring exceptional service, as this is crucial for the role.
We think you need these skills to ace Head Housekeeper
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Head Housekeeper. Familiarise yourself with the key requirements and expectations outlined in the job description.
Tailor Your CV: Highlight your previous experience in housekeeping roles, especially within 5-star establishments. Emphasise your leadership skills and any relevant achievements that demonstrate your ability to maintain high standards of cleanliness and guest satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the luxury market. Mention specific examples of how you've successfully managed teams and improved guest experiences in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Head Housekeeper role.
How to prepare for a job interview at The Lanesborough
✨Know the Hotel Inside Out
Before your interview, make sure to research The Lanesborough thoroughly. Understand its history, values, and what sets it apart from other luxury hotels. This knowledge will help you demonstrate your genuine interest in the role and the establishment.
✨Showcase Your Leadership Skills
As a Head Housekeeper, strong leadership is key. Prepare examples of how you've successfully managed and motivated a team in the past. Be ready to discuss your approach to training staff and maintaining high standards of cleanliness.
✨Demonstrate Attention to Detail
In this role, meticulous attention to detail is crucial. During the interview, highlight specific instances where your attention to detail has positively impacted guest satisfaction or operational efficiency. This will show that you understand the importance of creating a home-like environment for guests.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities under pressure. Think about how you would handle multiple tasks simultaneously or resolve conflicts within your team. Practising these scenarios can help you articulate your thought process clearly during the interview.