At a Glance
- Tasks: Lead the Club & Spa team to deliver exceptional 5-star service and guest experiences.
- Company: Join the award-winning Lanesborough Club & Spa, a luxury hotel in London.
- Benefits: Enjoy competitive pay, wellness perks, discounts, and career growth opportunities.
- Other info: Dynamic work environment with social events and recognition initiatives.
- Why this job: Be part of a prestigious team and make a real impact on guest satisfaction.
- Qualifications: Strong leadership skills and experience in hospitality management required.
The predicted salary is between 50000 - 60000 € per year.
We have an exceptional opportunity to join our Club & Spa Team at The Lanesborough. Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London's most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
As General Manager Club & Spa you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with members and guests. You will be responsible for leading the Club & Spa team to deliver an exceptional 5-star service and take pride in creating an unrivalled guest experience. You will be a motivator with excellent organisational skills, have a professional manner and be able to work under pressure & meet deadlines. You will be a confident communicator with the ability to lead and develop your team and influence across all areas of the business.
In return, we believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:
- Financial Wellbeing
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
- Health & Wellness
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Substantiality initiatives
- Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
- Career Growth & Personal Development
- Internal transfer and promotion opportunities
- Cross-departmental exposure
- Partnered with industry-leading training providers
- Internal learning gateway
- Free access to e-learning platform offering job-specific training and personal growth courses
- Subsidised professional qualifications and certified training programmes
- Financial incentives for bringing talents to The Lanesborough via Recommend-A-Friend scheme
- Recognition & Social Initiatives
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
- Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
- Retirement parties
*Terms and conditions apply to all benefits.
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
General Manager Club & Spa (Maternity Cover) employer: The Lanesborough
The Lanesborough Club & Spa is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and growth. Located in the heart of London, our team enjoys a range of benefits including career development opportunities, generous rewards, and a supportive environment that celebrates personal milestones. Join us to be part of a prestigious hotel renowned for its commitment to excellence and legendary hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager Club & Spa (Maternity Cover)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes The Lanesborough unique and think about how your experience aligns with their values. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice your pitch! Be ready to talk about your achievements and how they relate to the role of General Manager Club & Spa. A confident and clear presentation of your skills can make all the difference in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace General Manager Club & Spa (Maternity Cover)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! We want to see how much you care about creating exceptional experiences for guests and members. Share specific examples that highlight your dedication to 5-star service.
Tailor Your CV:Make sure your CV is tailored to the General Manager role at The Lanesborough Club & Spa. Highlight relevant experience and skills that align with the job description. We love seeing how your background fits into our vision of luxury and elegance!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for this role. Be personal and engaging, and don’t forget to mention why you’re excited about joining our team at The Lanesborough. We appreciate authenticity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our amazing team and culture!
How to prepare for a job interview at The Lanesborough
✨Know the Venue Inside Out
Before your interview, take some time to research The Lanesborough Club & Spa. Familiarise yourself with its history, services, and recent renovations. This will not only show your genuine interest but also help you connect your experience with their values and offerings.
✨Showcase Your Leadership Style
As a General Manager, your leadership skills are crucial. Prepare examples of how you've successfully led teams in the past, especially in high-pressure situations. Highlight your ability to motivate and develop staff, as this aligns perfectly with what they’re looking for.
✨Emphasise Guest Experience
The role is all about delivering exceptional service. Be ready to discuss specific strategies you've implemented to enhance guest experiences in previous roles. Think about how you can bring that 5-star service ethos to The Lanesborough.
✨Prepare Thoughtful Questions
Interviews are a two-way street. Prepare insightful questions about the Club & Spa's future initiatives or team dynamics. This shows you're not just interested in the position, but also in contributing to their long-term success.
