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For Companies At a Glance
- Tasks: Ensure safety and security for guests and staff in a luxury hotel environment.
- Company: The Lanesborough, an award-winning hotel in vibrant London.
- Benefits: Competitive salary, health perks, discounts, and career growth opportunities.
- Why this job: Join a prestigious team and make a real difference in guest experiences.
- Qualifications: Experience in security or emergency services; SIA Licence required.
- Other info: Dynamic work environment with social events and recognition programmes.
The predicted salary is between 30000 - 42000 £ per year.
Overview
The Lanesborough – classically British service in a remarkably vibrant and elegant London residence. Awarded No. 1 Hotel in London by Travel + Leisure World's Best Awards, it sits on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London's most exclusive shopping districts, Sloane Street and Knightsbridge. The grand luxury mansion has undergone an inspired renovation by interior designer Alberto Pinto and houses 93 suites and bedrooms, modern British dining at The Lanesborough Grill, the Library Bar, Garden Room, Lanesborough Club & Spa and a Spa. Oetker Hotels is a portfolio of true masterpieces located in the world's most desirable destinations, each a landmark of elegance and a timeless icon of hospitality. The brand traces its heritage back to 1872.
Candidate Profile
You will ensure the safety and security of our colleagues, guests and property as an integral part of our operations. Your attentiveness, efficiency and commitment will help the hotel remain a safe, enjoyable workplace and travel destination. You will be responsible for maintaining high standards of security and health & safety, protecting guests, employees and the company from all matters involving security, fire, risk procedures and health and safety. Excellent communication skills, eye for detail, teamwork and a passion for exceptional customer service are essential.
Key Requirements
- Proven track record of security work within the hospitality or retail industry or employment within the emergency or armed services (preferred).
- Excellent command of English; knowledge of a second language preferred.
- Immaculate grooming standards.
- Holder of an SIA Door Supervisor Licence.
- Holder of a First Aid at Work certificate, or willingness to undertake training.
- Ability to work with minimum supervision.
- Drive for Excellent Customer Service.
- Availability, flexibility and willingness to work a 24‑hour roster when required.
- Manual handling duties will be required.
Benefits
- Financial Wellbeing
- Competitive salary package.
- Season ticket loan.
- Enhanced Pension Scheme.
- Life Insurance.
- Complimentary dry cleaning.
- Safety shoes.
- Retail discounts in Victoria, Westminster, Whitehall and the Northbank area.
- Complimentary meals on duty.
- Cycle to Work scheme.
- Flu vaccinations.
- Discounted chiropodist and massage treatments.
- Social and sports activities (e.g. football games, running club, yoga & Pilates).
- EAP – Employee Assistance Programme.
- Internal transfer and promotion opportunities.
- Cross‑departmental exposure.
- Partnership with industry‑leading training providers.
- Internal learning gateway.
- Free access to an e‑learning platform offering job‑specific training and personal growth courses.
- Subsidised professional qualifications and certified training programmes.
- Financial incentives for recommending talent via the ‘Recommend‑A‑Friend’ scheme.
- Award programmes throughout the year with generous prizes.
- Long‑service awards.
- Preferential room rate for you and your family.
- 50% discount on F&B and Club & Spa treatments.
- Celebration of important moments (birthdays, anniversaries, weddings, newborns, etc.).
- Social events (e.g. annual party, recognition celebrations, children’s Christmas party, departmental appreciation day, pub quiz).
- Retirement parties.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process.
Duty Security Officer employer: The Lanesborough
Contact Detail:
The Lanesborough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Security Officer
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at The Lanesborough or similar venues. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to discuss your previous security experience in detail. Highlight how your attentiveness and commitment to safety can enhance the guest experience.
✨Tip Number 3
Be flexible! The role requires availability for a 24-hour roster, so let them know you're up for it. Showing that you're adaptable can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Duty Security Officer
Some tips for your application 🫡
Show Your Security Experience: Make sure to highlight any previous security roles you've had, especially in hospitality or retail. We want to see your proven track record and how it aligns with the Duty Security Officer position.
Communicate Clearly: Since excellent communication skills are a must, ensure your application is clear and concise. Use straightforward language and avoid jargon to make it easy for us to understand your qualifications.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the key requirements mentioned in the job description. Show us why you’re the perfect fit for The Lanesborough.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at The Lanesborough
✨Know Your Security Basics
Brush up on your knowledge of security protocols, health and safety regulations, and emergency procedures. Being able to discuss these confidently will show that you’re serious about the role and understand its importance.
✨Showcase Your Customer Service Skills
As a Duty Security Officer, you'll need to balance security with exceptional customer service. Prepare examples from your past experiences where you’ve successfully handled difficult situations while maintaining a positive guest experience.
✨Dress to Impress
Immaculate grooming standards are crucial in this role. Make sure you arrive at the interview looking sharp and professional. This not only reflects your attention to detail but also aligns with the hotel's high standards.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific security scenarios. Think through potential situations you might face in the role and prepare your responses. This will demonstrate your critical thinking and problem-solving skills.
