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- Tasks: Deliver exceptional service and create memorable dining experiences for guests.
- Company: Join the prestigious Terrace Team at The Lanesborough.
- Benefits: Enjoy private medical insurance, complimentary meals, and generous discounts.
- Other info: Opportunities for career growth and participation in fun social activities.
- Why this job: Be part of a luxury dining experience and develop your skills in a Michelin-star environment.
- Qualifications: Supervisory experience in fine dining and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We have an exceptional opportunity to join our Terrace Team at The Lanesborough.
As a Head Waiter/Waitress, you will provide an exceptional guest service experience. You will be an excellent communicator and take a hands‑on approach to your role. You will have a real passion for food and wine, enabling you to up‑sell and promote the items by your personal knowledge from the menu. You will be a team player, with a key focus on training and development of your team to ensure that your team creates a memorable experience for our guests.
Key Requirements
- Supervisory experience in a similar role within a fine dining restaurant in a luxury establishment is essential and experience within a Michelin star restaurant is preferable.
- Excellent command of the English language; a second language would be preferred.
- Immaculate grooming standards.
- Preferably excellent knowledge of wine & food pairing.
- This role requires an element of manual handling.
In return
We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:
- Financial Wellbeing
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
- Health & Wellness
- Private Medical Insurance
- Dental and Optical benefits
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Substantiality initiatives
- Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
- EAP – Employee Assistance Programme
- Career Growth & Personal Development
- Internal transfer and promotion opportunities
- Cross‑departmental exposure
- Partnered with industry‑leading training providers
- Internal learning gateway
- Free access to e‑learning platform offering job‑specific training and personal growth courses
- Subsidised professional qualifications and certified training programmes
- Financial incentives for bringing talents to The Lanesborough via ‘Recommend‑A‑Friend’ scheme
- Recognition & Social Initiatives
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
- Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
- Retirement parties
*Terms and conditions apply to all benefits.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Head Waiter / Waitress in City of Westminster employer: The Lanesborough
Contact Detail:
The Lanesborough Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter / Waitress in City of Westminster
✨Tip Number 1
Get to know the restaurant scene! Research The Lanesborough and its menu inside out. This way, when you chat with the hiring team, you can show off your passion for food and wine, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your communication skills! As a Head Waiter/Waitress, you'll need to be an excellent communicator. Try role-playing with friends or family to get comfortable discussing menu items and upselling like a pro.
✨Tip Number 3
Show your team spirit! Highlight your experience in training and developing others during interviews. Share specific examples of how you've helped your team create memorable guest experiences in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our fantastic team at The Lanesborough. Don’t miss out on this opportunity!
We think you need these skills to ace Head Waiter / Waitress in City of Westminster
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your passion for providing exceptional guest service shine through. Share specific examples of how you've gone above and beyond in previous roles to create memorable experiences for guests.
Highlight Your Experience: Make sure to detail your supervisory experience in fine dining, especially if you've worked in a Michelin star restaurant. We want to see how your background aligns with the high standards we uphold at The Lanesborough.
Communicate Clearly: Since excellent communication is key for this role, ensure your application is well-written and free of errors. Use clear language to convey your thoughts and make it easy for us to understand your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you can easily keep track of your application status. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at The Lanesborough
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu at The Lanesborough. Understand the dishes, ingredients, and any wine pairings. This knowledge will not only impress your interviewers but also show your passion for food and wine, which is crucial for a Head Waiter/Waitress role.
✨Showcase Your Supervisory Skills
Be prepared to discuss your previous supervisory experience in fine dining. Think of specific examples where you trained or developed your team. Highlight how you’ve created memorable guest experiences in the past, as this aligns perfectly with what they’re looking for.
✨Demonstrate Excellent Communication
As an excellent communicator, you’ll need to convey your thoughts clearly during the interview. Practice articulating your ideas and experiences confidently. If you speak a second language, mention it! It could give you an edge in providing exceptional service to diverse guests.
✨Dress to Impress
Immaculate grooming standards are essential for this role. Dress smartly for your interview to reflect the luxury establishment's standards. This shows that you understand the importance of presentation in fine dining and are ready to represent The Lanesborough.