At a Glance
- Tasks: Deliver exceptional guest service and create memorable dining experiences.
- Company: Luxury hotel known for its outstanding hospitality and team spirit.
- Benefits: Competitive pay, health perks, discounts, and fun social activities.
- Other info: Opportunities for career growth and personal development await you!
- Why this job: Join a passionate team and enhance your skills in a vibrant environment.
- Qualifications: Experience in private dining preferred; passion for food and wine essential.
The predicted salary is between 25000 - 30000 £ per year.
As a Private Dining Floor Manager, you will provide an exceptional guest service experience. You will be an excellent communicator and take a hands‑on approach to your role. You will have a real passion for food and wine, enabling you to upsell and promote the facilities offered in the hotel. You will be a team player to ensure your team creates a memorable experience for our guests.
Key Requirements
- Supervisory or managerial experience within Private Dining Operations in a luxury establishment of minimum 2 years is preferred but not essential
- Good wine knowledge is essential
- Excellent command of the English language; a second language would be preferred
- Immaculate grooming standards
- Show drive and passion for excellent customer service
Benefits
- Financial Wellbeing
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
- Health & Wellness
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Substantiality initiatives
- Social and sports activities (football games, running club, yoga & Pilates, etc.)
- Career Growth & Personal Development
- Internal transfer and promotion opportunities
- Cross-departmental exposure
- Partnered with industry‑leading training providers
- Internal learning gateway
- Free access to e‑learning platform offering job‑specific training and personal growth courses
- Subsidised professional qualifications and certified training programmes
- Financial incentives for bringing talents to The Lanesborough via ‘Recommend‑A‑Friend’ scheme
- Recognition & Social Initiatives
- Award programmes throughout the year with generous prizes
- Long service awards
- Preferential room rate at The Lanesborough for you and your family
- 50% discount on F&B and Club & Spa treatments
- Social events (annual party, recognition celebrations, children’s Christmas party, departmental appreciation day, pub quiz, etc.)
- Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
- Retirement parties
Terms and conditions apply to all benefits.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Casual Floor Manager employer: The Lanesborough
At The Lanesborough, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and excellence in guest service. Our commitment to employee growth is evident through extensive training opportunities and career advancement pathways, all while enjoying a range of benefits including complimentary meals, health initiatives, and social events that foster a sense of community. Located in the heart of London, our luxury establishment not only provides a rewarding work environment but also access to retail discounts and a dynamic lifestyle in one of the city's most prestigious areas.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Floor Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Lanesborough. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Lanesborough
Don't be shy about reaching out to The Lanesborough directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Casual Floor Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Lanesborough and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Lanesborough
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
