At a Glance
- Tasks: Provide exceptional service and create memorable experiences for guests at The Lanesborough.
- Company: Join the award-winning Oetker Hotels, known for elegance and luxury.
- Benefits: Enjoy competitive pay, extra holidays, and discounts on dining and wellness.
- Other info: Flexible hours, social events, and opportunities for personal growth await you.
- Why this job: Be part of a prestigious hotel and develop your career in hospitality.
- Qualifications: Experience in a 5-star environment and excellent communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
The Lanesborough invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels. Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room, and the magnificent Lanesborough Club & Spa.
As Butler, you are able to promote and be confident with all the facilities offered at The Lanesborough. We are looking for our future ambassadors to have a warm and welcoming personality, with high standards of professionalism and a drive to provide a memorable experience to each and every guest. You will be responsible for all amenities, facilities and guests' requirements within the guest room or suite. Be attentive and respond swiftly to guest requirements, ensuring genuine recognition and anticipating guests' needs during every step of their stay. Coordinate in preparation for the guests' stay by communicating to relevant departments and upholding an extensive guest's history using the Opera system and the Butler private log.
Key Requirements:
- Previous experience in a similar role within a 5-star establishment is essential; experience in the luxury London market would be preferred.
- Excellent command of the English language; a second language would be preferred.
- Immaculate grooming standards.
- Extensive knowledge of emotional intelligence, body language and non-verbal communication.
- Ability to work with minimum supervision.
- Show drive for excellent customer service.
- Be available, flexible and willing to work a 24-hr roster when required.
- An element of manual handling will be required.
In return, benefits include:
- Financial Wellbeing: Additional holiday allowance, season ticket loan, enhanced pension scheme, life insurance, complimentary dry cleaning, safety shoes, retail discounts around Victoria, Westminster, Whitehall and the Northbank area.
- Health & Wellness: Complimentary meals on duty, cycle to work scheme, flu vaccinations, discounted chiropodist and massage treatments, social and sports activities (e.g. football games, running club, yoga & pilates).
- Career Growth & Personal Development: Internal transfer and promotion opportunities, cross-departmental exposure, partnered with industry-leading training providers, internal learning gateway, free access to e-learning platform offering job-specific training and personal growth courses, subsidised professional qualifications and certified training programmes, financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme.
- Recognition & Social Initiatives: Award programmes throughout the year with generous prizes, long service awards, preferential room rate at The Lanesborough for you and your family, 50% discount on F&B and Club & Spa treatments, social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz), celebrating your important moments (birthdays, anniversaries, weddings, newborns), retirement parties.
Terms and conditions apply to all benefits.
Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Butler employer: The Lanesborough
The Lanesborough is an exceptional employer, offering a vibrant work culture steeped in the tradition of legendary European hospitality. With a commitment to employee growth through extensive training opportunities and a supportive environment, staff enjoy generous benefits including enhanced pension schemes, complimentary meals, and social events that celebrate personal milestones. Located in the heart of London, just steps from Hyde Park and luxury shopping, working here means being part of a prestigious team dedicated to providing memorable experiences for guests.
StudySmarter Expert Advice🤫
We think this is how you could land Butler
✨Tip Number 1
Get to know The Lanesborough inside out! Familiarise yourself with the hotel’s facilities, services, and unique offerings. This way, when you chat with potential employers, you can show off your knowledge and passion for the place.
✨Tip Number 2
Network like a pro! Attend industry events or connect with current employees on LinkedIn. Building relationships can give you insider info about job openings and help you stand out from the crowd.
✨Tip Number 3
Practice your interview skills! Think about common questions for a Butler role and prepare your answers. Role-playing with a friend can help you feel more confident and ready to impress.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Butler
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and welcoming personality shine through. We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can contribute to creating memorable experiences for our guests.
Tailor Your Application:Make sure to tailor your application specifically for The Lanesborough. Highlight your previous experience in luxury establishments and any knowledge of the London market. We love seeing how your background aligns with our values and standards!
Be Professional Yet Approachable:While professionalism is key, we also appreciate an approachable tone. Use clear and concise language, but feel free to sprinkle in a bit of warmth. Remember, you’re applying for a role where guest interaction is crucial!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows that you’re keen on joining our team at The Lanesborough. We can’t wait to hear from you!
How to prepare for a job interview at The Lanesborough
✨Know Your Stuff
Familiarise yourself with The Lanesborough and its offerings. Understand the hotel’s history, its luxurious amenities, and the unique experiences it provides. This knowledge will help you demonstrate your enthusiasm and commitment to delivering exceptional service.
✨Showcase Your Personality
As a Butler, your warm and welcoming personality is key. Practice how you can convey genuine hospitality during the interview. Use examples from your past experiences to illustrate how you've gone above and beyond for guests, showcasing your emotional intelligence and attention to detail.
✨Master Non-Verbal Communication
Since body language and non-verbal cues are crucial in hospitality, be mindful of your posture, eye contact, and gestures during the interview. A confident yet approachable demeanour can make a lasting impression on your interviewers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to anticipate guest needs. Prepare specific scenarios where you successfully handled guest requests or resolved issues, highlighting your proactive approach and dedication to excellent customer service.
