At a Glance
- Tasks: Provide exceptional service and create memorable experiences for guests at a luxury hotel.
- Company: Join the award-winning team at The Lanesborough, London's top hotel.
- Benefits: Competitive pay, tips, and opportunities for career advancement in hospitality.
- Other info: Work in a vibrant location near Hyde Park and exclusive shopping areas.
- Why this job: Be part of a prestigious hotel and enhance your skills in a luxurious environment.
- Qualifications: Strong communication skills and a passion for delivering outstanding service.
The predicted salary is between 36000 - 60000 £ per year.
We have an exceptional opportunity to join our Butlers Team at The Lanesborough .
Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.
Oetker Hotels
Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
Candidate Profile
As Butler you are able to promote and be confident with all the facilities offered at The Lanesborough. We are looking for our future ambassadors to have a warm and welcoming personality, with high standards of professionalism and a drive to provide a memorable experience to each and every guest. You will be responsible for all amenities, facilities and guests requirements within the guest room or suite. Be attentive and respond swiftly to guest requirements, ensuring genuine recognition and anticipating guests’ needs during every step of their stay. Coordinate in preparation for the guests' stay by communicating to relevant departments and upholding an extensive guest's history using Opera system and the Butler private log.
Key Requirements
- Previous experience in a similar role within 5-star establishment is essential and experience in the luxury London market would be preferred.
- Excellent command of the English language and a second language would be preferred.
- Immaculate grooming standards.
- Have extensive knowledge of emotional intelligence, body language and non-verbal communication.
- Ability to work with minimum supervision.
- Show drive for Excellent Customer Service.
- Be available, flexible and willing to work a 24-hr roaster when required.
- An element of Manual handling will be required.
In return
Benefits
Financial Wellbeing
- Additional holiday allowance
- Season ticket loan
- Enhanced Pension Scheme
- Life Insurance
- Complimentary dry cleaning
- Safety shoes
- Retail discounts around Victoria, Westminster, Whitehall and the Northbank area
Health & Wellness
- Complimentary meals on duty
- Cycle to Work scheme
- Flu vaccinations
- Discounted chiropodist and massage treatments
- Substantiality initiates
- Social and sports activities (e.g. football games, running club, yoga & pilates, etc.)
- EAP – Employee Assistance Programme
Career Growth & Personal Development
- Internal transfer and promotion opportunities.
- Cross-departmental exposure.
- Partnered with industry-leading training providers.
- Internal learning gateway.
- Free access to e-learning platform offering job-specific training and personal growth courses.
- Subsidised professional qualifications and certified training programmes.
- Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme.
Recognition & Social Initiatives
- Award programmes throughout the year with generous prizes.
- Long service awards.
- Preferential room rate at The Lanesborough for you and your family.
- 50% discount on F&B and Club & Spa treatments.
- Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
- Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
- Retirement parties.
- Terms and conditions apply to all benefits.
Eligibility
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
The collection includes Le Bristol Paris , Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, L’Apogée Courchevel , Eden Rock-St Barths , Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez .
#J-18808-LjbffrButler in London employer: The Lanesborough
The Lanesborough offers an unparalleled work environment for Butlers, where luxury meets exceptional service in one of London's most prestigious hotels. With a commitment to employee growth and a culture that values excellence, team members enjoy unique benefits, including access to exclusive events and training opportunities, all while working in a stunning location just steps from Hyde Park and the city's finest shopping. Join us to be part of a dedicated team that prides itself on delivering unforgettable experiences to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Butler in London
✨Tip Number 1
Network like a pro! Connect with people in the hospitality industry, especially those who work at The Lanesborough or similar luxury hotels. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your charm and warmth shine through. Being a butler is all about creating a welcoming atmosphere, so make sure they see that side of you.
✨Tip Number 3
Research the hotel inside out! Know their values, services, and what makes them stand out. This will not only impress them but also help you tailor your responses to show you're the perfect fit for their team.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're genuinely interested in joining our amazing team at The Lanesborough.
We think you need these skills to ace Butler in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and charm can go a long way in the hospitality industry.
Tailor Your Application:Make sure to customise your application for the Butler position at The Lanesborough. Highlight relevant experiences and skills that align with our luxury service standards. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your experience and why you’re a great fit for us. Avoid fluff and focus on what matters!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Lanesborough
✨Know Your Luxury Service
Familiarise yourself with the standards of luxury service expected at a top hotel like The Lanesborough. Brush up on etiquette, fine dining knowledge, and how to anticipate guests' needs before they even ask.
✨Showcase Your Personal Touch
During the interview, highlight your ability to personalise experiences for guests. Share specific examples from your past roles where you went above and beyond to create memorable moments.
✨Dress to Impress
As a butler, your appearance is crucial. Make sure to dress in smart, professional attire that reflects the high standards of The Lanesborough. This will show that you understand the importance of presentation in this role.
✨Practice Your Communication Skills
Effective communication is key in this role. Prepare to demonstrate your verbal and non-verbal communication skills during the interview. Consider role-playing scenarios where you might need to interact with guests to showcase your poise and professionalism.
