Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a vibrant team to create unforgettable experiences for our guests.
- Company: Join The Landmark London, a top-rated hotel with a fun and supportive culture.
- Benefits: Earn up to £32,500, enjoy discounts, free meals, and health support.
- Why this job: Be part of a dynamic environment where your energy and passion shine.
- Qualifications: Experience in hospitality and a positive attitude are essential.
- Other info: Opportunities for growth, recognition, and community involvement await you!
The predicted salary is between 32500 - 32500 £ per year.
Enrich the Journeys of our People and our Guests as our Front Office Supervisor! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Front Office Supervisor are:
- Annual Earnings up to £32,500.00 (£28,909.06 basic salary + non-contractual tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Front Office Supervisor to join our Front Office on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Front Office Supervisor, your main duties and expectations for the role will include:
- To exercise empowerment in handling guest complaints, and taking corrective action, such as allowing certain charges off the guest's account. Recording this action in the guest's history and reporting it to Front Office Management when needed.
- To make room assignments for incoming guests using advance reservations requests and personal empowerment as a basis for selection.
- To increase the hotel's revenue by up-selling room categories, in accordance with set targets and daily availability.
- To supervise the Front Office Clerks in their work, ensuring maximum performance, good time keeping and ensuring they are displaying company behaviours at all times.
- To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, Assistant Director of Rooms/Director of Rooms.
You will be required to work 40 hours per week, on a shift rota.
We are one of Sunday Times' Top 100 "Best Companies to Work For 2025", Leaders Club Hotel of the Year Award 2025, a Leading Hotels of the World member, 5 red stars, 2 rosettes, Earth Check Silver Certified 2025.
If you feel your experience, personality and interest are a match for this Front Office Supervisor role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Front Office Supervisor - Front Office - The Landmark London in Westminster employer: The Landmark
Contact Detail:
The Landmark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor - Front Office - The Landmark London in Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Landmark London's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experiences and how they align with the Front Office Supervisor role, making you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your personality! During the interview, let your passion for hospitality and guest service shine through. Remember, they’re looking for someone who brings positive energy to the team, so don’t be afraid to let your unique qualities stand out.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Front Office Supervisor position.
We think you need these skills to ace Front Office Supervisor - Front Office - The Landmark London in Westminster
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about becoming a Front Office Supervisor and how you can contribute to our vibrant team.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your relevant experience and skills that match what we're looking for. This helps us see why you're the perfect fit for our Front Office team!
Craft a Personal Cover Letter: Don't skip the cover letter! Use it to tell us a bit about yourself and why you want to join The Landmark London. Share any unique experiences or qualities that make you stand out from the crowd.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at The Landmark
✨Know the Company Inside Out
Before your interview, take some time to research The Landmark London. Familiarise yourself with their values, mission, and recent achievements. This will not only show your genuine interest but also help you align your answers with what they value in a Front Office Supervisor.
✨Showcase Your People Skills
As a Front Office Supervisor, you'll be interacting with guests and team members constantly. Prepare examples of how you've handled guest complaints or motivated your team in the past. Highlighting your ability to create memorable moments will resonate well with the interviewers.
✨Demonstrate Your Problem-Solving Abilities
Think of specific situations where you've had to exercise empowerment in decision-making, especially regarding guest complaints or room assignments. Be ready to discuss how you took corrective actions and the positive outcomes that followed.
✨Dress the Part and Bring Your Energy
First impressions matter! Dress smartly and professionally for your interview. Also, remember to bring your positive energy and enthusiasm. The Landmark London values a happy and fun environment, so let your personality shine through!