At a Glance
- Tasks: Deliver five-star service and manage reservations in a vibrant spa environment.
- Company: Join The Landmark London, a top-rated hotel known for its energy and passion.
- Benefits: Enjoy 50% off dining, complimentary stays, and extensive health benefits.
- Other info: Work in a fun atmosphere with opportunities for career development and recognition.
- Why this job: Be part of a diverse team that values your growth and positive energy.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28001 - 28001 £ per year.
Enrich the Journeys of our People and our Guests as our Spa Receptionist! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Spa Receptionist are:
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
Annual earnings of £28,001.46 base salary + non-contractual tronc.
We are currently looking for a passionate Spa Receptionist to join our Spa on a permanent basis, with an immediate start to consistently deliver memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Spa Receptionist, your main duties and expectations for the role will include:
- Handle phone, email, and in-person reservations, ensuring efficient use of therapist time and treatment rooms
- Provide information on treatments, products, and promotions, and resolve guest queries promptly and professionally
- Manage cash, card, and membership transactions accurately, including gift voucher sales
- Promote and upsell spa products and packages to maximise revenue
- Manage booking systems, and coordinate with therapists, spa management and other departments for smooth operations
You will be required to work 40 hours per week, on a shift rota.
All applicants must be legally eligible to work in the UK.
Spa Receptionist - Health Club & Spa - The Landmark London employer: The Landmark
The Landmark in London is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With a competitive salary and extensive benefits, including opportunities for professional growth in the hospitality sector, this role as a People & Culture Specialist provides a meaningful chance to make a positive impact on both guests and team members alike.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist - Health Club & Spa - The Landmark London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Landmark. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Landmark
Don't be shy about reaching out to The Landmark directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Receptionist - Health Club & Spa - The Landmark London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Landmark and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Landmark
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
