At a Glance
- Tasks: Deliver five-star service and create memorable moments for guests at our Night Front Office.
- Company: Join The Landmark London, a top-rated hotel known for its vibrant culture and exceptional service.
- Benefits: Earn up to £29,500, enjoy discounts, complimentary meals, and access to private medical insurance.
- Other info: Join a diverse community with opportunities for development and recognition.
- Why this job: Be part of a passionate team and grow your career in a dynamic hospitality environment.
- Qualifications: Positive energy and a passion for delivering excellent guest experiences.
The predicted salary is between 25000 - 30000 £ per year.
Enrich the Journeys of our People and our Guests as our Night Front Office Graduate! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey!
We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations. Some of the brilliant benefits you will enjoy as a Night Front Office Graduate are:
- Annual Earnings up to £29,500 (£25,500 basic salary + non-contractual Tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Night Front Office Graduate to join our Front Office Team on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Night Front Office Graduate, your main duties and expectations for the role will include:
- Maintain and adhere to The Landmark London Standard Operating Procedures in all day to day duties and to ensure every attempt is made to deliver memorable moments to each and every guest while providing 5* service at all times.
- Acquiring the knowledge to be able to explain the hotels products and rates on offer, and giving recommendation to our guests to generate maximum revenue for the department.
- Understanding of relevant policies and procedures and how to deal with specific situations.
You will be required to work 40 hours per week, on a shift rota.
If you feel your experience, personality and interest are a match for this Night Front Office Graduate role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Night Front Office Graduate — 5★ Guest Experience employer: The Landmark
The Landmark in London is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With a competitive salary and extensive benefits, including opportunities for professional growth in the hospitality sector, this role as a People & Culture Specialist provides a meaningful chance to make a positive impact on both guests and team members alike.
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Office Graduate — 5★ Guest Experience
✨Get Hands-On Experience
Since you’re going for a trainee role in the hospitality-food-service sector, look for ways to gain practical experience. Volunteer at local events or pop-up restaurants. Not only does this give you a taste of the industry, but it’s a great way to meet people and show you’re passionate about getting your foot in the door.
✨Visit Local Dining Hotspots
Don’t be shy – visit local restaurants, cafes, and bars! Drop in, chat with staff, and express your interest in trainee positions. Many places look for motivated trainees who are eager to learn and might even hire from walk-ins. Plus, you'll get a feel for the atmosphere and see where you might fit best.
✨Connect with Hospitality Colleges
Reach out to hospitality schools or colleges in your area. They often have partnerships with local businesses and can help connect you with trainee opportunities. They might also host job fairs or industry events that can be great for networking and meeting potential employers.
✨Apply Directly Through Our Website
When you're ready to apply, make sure you do it through our website at The Landmark. We often list trainee opportunities exclusively there, and it's a great way to stand out. Plus, our team values direct applications, so you don’t want to miss out on a chance to impress us!
We think you need these skills to ace Night Front Office Graduate — 5★ Guest Experience
Some tips for your application 🫡
Highlight Your Customer Service Skills:In the hospitality-food-service industry, your ability to connect with customers is key. Make sure to showcase any previous service experience in your CV or cover letter, whether it's from part-time jobs, volunteering, or even school projects. Let your enthusiasm for making a positive dining experience really shine through!
Mention Relevant Certifications:If you have any certifications related to food safety, hygiene, or customer service training, make sure to include these in your application. Many employers in hospitality value this kind of training, so it gives you a leg up over others who might not have them. Even if you're just starting out, mentioning your commitment to learning about these areas can impress hiring managers.
Express Your Willingness to Learn:As a trainee, it's crucial to convey your eagerness to learn on the job. Use your cover letter to share why you're excited about starting a career in hospitality and how you look forward to gaining hands-on experience. Employers want to see that you're motivated and ready to dive into the fast-paced environment of food service!
Tailor Your Application to The Landmark:When you're preparing your application for The Landmark, make sure to mention why you're specifically interested in working there. Do some research about their values, unique offerings, or reputation. Personalising your application not only shows that you're genuinely interested but also helps you stand out in a pool of candidates.
How to prepare for a job interview at The Landmark
✨Show Off Your People Skills
In hospitality, customer service is king! During the interview for a Night Front Office Graduate — 5★ Guest Experience at The Landmark, be ready to demonstrate your people skills. Think of examples where you've handled difficult customers or worked as part of a team to create a great dining experience.
✨Get Familiar with Food Safety Standards
Expect some technical questions around food safety or health regulations relevant to the hospitality food service industry. Brush up on basic food hygiene rules and be prepared to discuss how you'd handle a situation related to food safety at The Landmark.
✨Show Your Enthusiasm for Learning
As a trainee, your willingness to learn is crucial! Make sure to communicate your passion for the hospitality industry and your eagerness to dive into every aspect of your role. Talk about your motivations and any relevant experiences that sparked your interest in food service.
✨Bring Your Best Ideas for Customer Engagement
Think about ways you could enhance the dining experience at The Landmark. Whether it’s a fun theme night or a creative cocktail suggestion, having fresh ideas ready can show that you're enthusiastic and ready to contribute to the team's success, even as a trainee!
