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- Tasks: Deliver five-star service and create memorable moments for our guests.
- Company: Join The Landmark London, a top-rated hotel with a vibrant team culture.
- Benefits: Earn up to £30,000, enjoy discounts, free meals, and private medical insurance.
- Why this job: Be part of an award-winning team that values your growth and unique contributions.
- Qualifications: Passion for hospitality and a positive attitude towards guest service.
- Other info: Join a diverse community with excellent career development opportunities.
The predicted salary is between 25500 - 30000 £ per year.
Enrich the Journeys of our People and our Guests as our Night Front Office Clerk! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Benefits
- Annual Earnings up to £30,000.00 (£25,500.00 annual base salary + non-contractual tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Night Front Office Clerk, to join our Front Office on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
Responsibilities
- To be familiar with the department’s Standard Operating Procedures, as well as the LQA and AA Standards.
- Understanding of relevant policies and procedures and how to deal with specific situations.
- To be fully conversant with all activities in Front Office related to the handling of cash and money transactions.
- To always put guests ‘first’, trying to meet and exceed their expectations and needs.
- To pre-register guests when applicable, following established procedures.
- You will be required to work such hours as are necessary to fulfil your duties and in any event not less than hours.
Why Join Us
- One of Sunday Times’ Top 100 “Best Companies to Work For 2025”
- Leaders Club Hotel of the Year Award 2025
- A Leading Hotels of the World member
- 5 red stars
- 2 rosettes
- Earth Check Silver Certified 2025
If you feel your experience, personality and interest are a match for this Night Front Office Clerk role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Night Front Office Clerk - Front Office - The Landmark London employer: The Landmark
Contact Detail:
The Landmark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Front Office Clerk - Front Office - The Landmark London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Landmark London. Understand their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! As a Night Front Office Clerk, you'll be the face of the hotel during the night shift. Think about how you can exceed guest expectations and prepare some examples of how you've done this in the past. We want to hear your stories!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent The Landmark London.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets noticed and shows that you’re keen to join our vibrant team at The Landmark London.
We think you need these skills to ace Night Front Office Clerk - Front Office - The Landmark London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the Night Front Office Clerk role shine through! We want to see how excited you are about joining our team and contributing to our vibrant environment.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience and skills that match the job description. We love seeing how your unique background can enrich our team and enhance our guests' experiences!
Be Authentic: Don’t be afraid to show your personality in your application. We value individuality and want to know what makes you unique. Share your story and how it aligns with our mission at The Landmark London!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows us you're serious about joining our team!
How to prepare for a job interview at The Landmark
✨Know the Company Inside Out
Before your interview, take some time to research The Landmark London. Familiarise yourself with their values, mission, and recent achievements. This will not only show your genuine interest but also help you tailor your answers to align with their culture.
✨Showcase Your Customer Service Skills
As a Night Front Office Clerk, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've gone above and beyond to provide excellent service. Highlighting your ability to handle difficult situations with grace will impress the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations in the front office. Think about scenarios involving cash handling, guest complaints, or busy periods. Practising your responses will help you feel more confident and articulate during the interview.
✨Bring Positive Energy
The Landmark London values a fun and energetic environment. During your interview, let your personality shine through! Smile, engage with your interviewers, and express your enthusiasm for the role. A positive attitude can make a lasting impression.