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- Tasks: Lead a vibrant team to deliver five-star in-room dining experiences.
- Company: Join The Landmark London, a top-rated hotel known for its energy and passion.
- Benefits: Earn up to £45,500, enjoy discounts, free meals, and health support.
- Other info: Dynamic work environment with opportunities for career development and recognition.
- Why this job: Be part of a community that values your growth and unique contributions.
- Qualifications: Experience in hospitality and a passion for exceptional service.
The predicted salary is between 40000 - 46000 £ per year.
Enrich the Journeys of our People and our Guests as our In Room Dining Manager! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as an In Room Dining Manager are:
- Annual earnings up to £45,500.00 (£40,314.20 base salary + non-contractual tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate In Room Dining Manager to join our In Room Dining on a permanent basis, with an immediate start to consistently deliver memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
Responsibilities As an In Room Dining Manager, your main duties and expectations for the role will include:
- Oversee all aspects of In-Room Dining to ensure service consistently meets and exceeds LQA and five-star luxury standards.
- Ensure flawless execution of the guest journey, from order taking to service delivery and post-service follow-up
- Lead, train, and mentor the In Room Dining team in service etiquette, LQA standards and luxury protocols
- Manage staffing levels, scheduling, and payroll in line with operational needs and service excellence
- Collaborate closely with Culinary, Front Office, and Housekeeping to ensure seamless coordination
- Monitor guest feedback, anticipate guest preferences and ensure personalized service for repeat and long-stay guests
You will be required to work such hours as are necessary to fulfil your duties and, in any event, not less than hours.
If you feel your experience, personality and interest are a match for this In Room Dining Manager role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
In Room Dining Manager - Food and Beverage - The Landmark London employer: The Landmark
Contact Detail:
The Landmark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Room Dining Manager - Food and Beverage - The Landmark London
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Landmark London's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your experience and how it aligns with the In Room Dining Manager role, making you feel more confident when it counts.
✨Tip Number 3
Show off your passion for service! During the interview, share specific examples of how you've gone above and beyond for guests in the past. This will demonstrate your commitment to delivering five-star service, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen on the position and helps keep you top of mind for the hiring team.
We think you need these skills to ace In Room Dining Manager - Food and Beverage - The Landmark London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the In Room Dining Manager role shine through! We want to see how your energy and passion align with our vibrant team culture.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in food and beverage management. We love seeing how your unique background can contribute to our five-star service standards!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Share specific examples of how you've led teams and delivered exceptional guest experiences in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at The Landmark
✨Know the Company Inside Out
Before your interview, take some time to research The Landmark London. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As an In Room Dining Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully trained or mentored others. Highlight how you’ve handled challenges and ensured high service standards, as this aligns perfectly with the role's expectations.
✨Emphasise Guest Experience
Since the role focuses on delivering memorable moments for guests, think of specific instances where you went above and beyond to enhance a guest's experience. Be ready to discuss how you would anticipate guest preferences and ensure personalised service, especially for repeat visitors.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. Ask about the team culture, how they measure success in the In Room Dining department, or what opportunities there are for professional development. This shows that you're not just interested in the job, but also in growing with the company.