At a Glance
- Tasks: Join our Central Reservations team to deliver unforgettable experiences and five-star service.
- Company: The Landmark London, a vibrant and award-winning hotel.
- Benefits: Earn up to £30,000, enjoy discounts, free meals, and extensive development opportunities.
- Other info: Join a community that celebrates diversity and offers excellent career progression.
- Why this job: Be part of a fun, energetic team that values your growth and unique contributions.
- Qualifications: Passion for hospitality and a positive attitude are essential.
The predicted salary is between 26436 - 30000 £ per year.
Enrich the Journeys of our People and our Guests as our Central Reservations Graduate! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey!
We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations. Some of the brilliant benefits you will enjoy as a Graduate are:
- Annual Earnings up to £30,000 (£26,436.80 basic salary + non-contractual Tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to healthcare cash plan
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Graduate to join our Central Reservations Team on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Graduate, your main duties and expectations for the role will include:
- Maintain and adhere to The Landmark London Standard Operating Procedures in all day to day duties and to ensure every attempt is made to deliver memorable moments to each and every guest while providing 5* service at all times.
- Acquiring the knowledge to be able to explain the hotels products and rates on offer, and giving recommendation to our guests to generate maximum revenue for the department.
- Handle inbound reservation calls, emails, and online requests for cluster properties adhering to each individual property’s standards (i.e. LQA and IHG).
- Be proficient in usage of Opera Cloud, Spa/F&B booking systems, outlook and any other supporting tools (Revinate, Prompt, Knowcross, Sara, Mitel Ignite, etc.) ensuring the accuracy of data and efficiency of system usage.
- Understanding of relevant policies and procedures and how to deal with specific situations.
You will be required to work 40 hours per week, on a shift rota.
If you feel your experience, personality and interest are a match for this Graduate role, we encourage you to apply today. What makes you unique makes us exceptional!
Graduate - Central Reservations - The Landmark London employer: The Landmark
The Landmark London is an exceptional employer that prioritises the growth and well-being of its employees, offering a vibrant work culture filled with energy and passion. Located conveniently near major transport links, the hotel provides a range of benefits including competitive salaries, extensive discounts, and opportunities for professional development through world-class training programmes. Join us to be part of a diverse community that values your unique contributions and supports your career journey in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate - Central Reservations - The Landmark London
✨Tip Number 1
Get to know the company! Research The Landmark London and its values. When you understand what makes them tick, you can tailor your conversations to show how you fit right in with their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can go a long way in making you memorable when it comes to hiring decisions.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Central Reservations role. Highlight your passion for customer service and any relevant experience that shows you can deliver those five-star moments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our journey at The Landmark London.
We think you need these skills to ace Graduate - Central Reservations - The Landmark London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our Central Reservations team and contributing to the memorable moments we create for our guests.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight any relevant experience or skills that align with what we're looking for, especially in customer service and reservations. This helps us see how you fit into our vibrant team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and personality.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and it shows you’re serious about joining The Landmark London. Plus, it’s super easy to do!
How to prepare for a job interview at The Landmark
✨Know the Company Inside Out
Before your interview, take some time to research The Landmark London. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Passion for Hospitality
During the interview, let your enthusiasm for the hospitality sector shine through. Share any relevant experiences or stories that highlight your passion for providing excellent service. Remember, they’re looking for someone who can bring positive energy to their team!
✨Familiarise Yourself with the Tools
Since the role involves using various systems like Opera Cloud and other booking tools, it’s a good idea to brush up on these platforms. If you have experience with similar software, mention it! If not, express your willingness to learn quickly and adapt.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team culture, opportunities for growth, or how they support employee development. This shows you’re serious about your career and want to be an active part of their community.
