Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Supervise the Front Office team and ensure exceptional service for our guests.
- Company: Join The Landmark London, a top-rated hotel with a vibrant culture.
- Benefits: Earn up to £32,500, enjoy discounts, and access wellness support.
- Other info: Dynamic work environment with opportunities for career development and recognition.
- Why this job: Be part of a passionate team that values your growth and unique contributions.
- Qualifications: Experience in hospitality and a positive attitude towards teamwork.
The predicted salary is between 28500 - 32500 £ per year.
Enrich the Journeys of our People and our Guests as our Front Office Supervisor! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Benefits:
- Annual Earnings up to £32,500.00 (£28,909.06 basic salary + non-contractual tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world‑class management development programmes
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Front Office Supervisor to join our Front Office on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
Responsibilities:
- To exercise empowerment in handling guest complaints, and taking corrective action, such as allowing certain charges off the guest's account. Recording this action in the guest's history and reporting it to Front Office Management when needed.
- To make room assignments for incoming guests using advance reservations requests and personal empowerment as a basis for selection.
- To increase the hotel’s revenue by up‑selling room categories, in accordance with set targets and daily availability.
- To supervise the Front Office Clerks in their work, ensuring maximum performance, good time keeping and ensuring they are displaying company behaviours at all times.
- To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, Assistant Director of Rooms/Director of Rooms.
You will be required to work 40 hours per week, on a shift rota.
About the Company:
- One of Sunday Times’ Top 100 “Best Companies to Work For 2025”
- Leaders Club Hotel of the Year Award 2025
- A Leading Hotels of the World member
- 5 red stars
- 2 rosettes
- Earth Check Silver Certified 2025
If you feel your experience, personality and interest are a match for this Front Office Supervisor role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Front Office Supervisor - Front Office - The Landmark London employer: The Landmark
Contact Detail:
The Landmark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor - Front Office - The Landmark London
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Landmark London's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experiences and how they align with the Front Office Supervisor role, making you feel more confident when it’s your turn to shine.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a hospitality setting. Choose an outfit that reflects professionalism while still being comfortable. You want to look sharp and ready to bring that positive energy to the team!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Front Office team.
We think you need these skills to ace Front Office Supervisor - Front Office - The Landmark London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the Front Office Supervisor role shine through! We want to see how your energy and passion align with our team culture at The Landmark London.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience and skills. Focus on your customer service background and any supervisory roles you've had, as these are key for us in this position.
Be Authentic: We value unique individuals, so don’t be afraid to show your personality in your application. Share your experiences and what makes you stand out – we’re looking for someone who can bring positive energy to our team!
Apply Through Our Website: For the best chance of joining our journey, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at The Landmark
✨Know the Company Inside Out
Before your interview, take some time to research The Landmark London. Familiarise yourself with their values, mission, and recent achievements. This will not only show your genuine interest but also help you align your answers with what they value in a Front Office Supervisor.
✨Showcase Your Customer Service Skills
As a Front Office Supervisor, you'll be handling guest complaints and ensuring a five-star service. Prepare examples from your past experiences where you've successfully resolved issues or enhanced guest satisfaction. This will demonstrate your ability to handle the responsibilities of the role.
✨Demonstrate Team Leadership
Since you'll be supervising Front Office Clerks, it's crucial to highlight your leadership skills. Think of instances where you've motivated a team or improved performance. Be ready to discuss how you can contribute to creating a positive and energetic work environment.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how they measure success in the Front Office. This shows that you're not just interested in the job, but also in how you can grow within the company.