At a Glance
- Tasks: Lead the Central Reservations team to deliver exceptional service and memorable guest experiences.
- Company: Join The Landmark London, a top-rated hotel known for its vibrant culture and commitment to growth.
- Benefits: Enjoy competitive salary, discounts, free meals, and extensive development opportunities.
- Other info: Join a community-focused workplace with exciting events and recognition schemes.
- Why this job: Be part of a dynamic team that values your unique strengths and fosters career growth.
- Qualifications: Experience in reservations management and a passion for delivering five-star service.
The predicted salary is between 60000 - 80000 € per year.
Enrich the Journeys of our People and our Guests as our Director of Central Reservations! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Benefits
- Salary: Competitive
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Free meals on duty
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world‑class management development programmes to be the best you can be
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Director of Central Reservations, to join our Central Reservations Department on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
Responsibilities
- Configure, utilise and manage the reservations management systems (i.e. PMS; OTA extranets, Spa and F&B booking platforms) and tools to ensure the maximum efficiency of the booking process and smooth operation across all cluster properties.
- Ensure the standard operating procedures (SOP’s) and systems of work are up to date and unified across all cluster properties maximising the efficiency and productivity and supporting the team.
- Ensure that the connectivity with channel manager and interfaces (i.e. Opera, Revinate, SynXis, Prompt etc) are up and running and take an immediate action by contacting relevant vendor if any issue arises.
- Effectively maintain and monitor rooms availability for each property assuring inventory is in balance or overbooking decisions are in place in line with the most current strategy and ensuring maximum sale.
- Implement and maintain effective up‑selling program ensuring all opportunities are captured including up‑selling of Spa and F&B offering and total revenue targets are met generating incremental revenue by actively promoting all hotel outlets.
- You will be required to work such hours as are necessary to fulfil their duties and in any event not less than 40 hours.
About the Company
- One of Sunday Times’ Top 100 “Best Companies to Work For 2025”
- Leaders Club Hotel of the Year Award 2025
- A Leading Hotels of the World member
- 5 red stars
- 2 rosettes
- Earth Check Silver Certified 2025
If you feel your experience, personality and interest are a match for this Director of Central Reservations role, we encourage you to apply today. What makes you unique makes us exceptional! All applicants must be legally eligible to work in the UK.
Director of Central Reservations - Executive Office - The Landmark London employer: The Landmark
The Landmark London is an exceptional employer that prioritises the growth and well-being of its team members, offering a vibrant work culture filled with energy and passion. Located conveniently near major transport links, employees enjoy competitive salaries, extensive benefits including discounts across properties, and opportunities for professional development through world-class management programmes. Join us to be part of a diverse community that values your unique contributions and fosters a supportive environment for both personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Central Reservations - Executive Office - The Landmark London
✨Tip Number 1
Get to know the company! Research The Landmark London and its values. When you understand what makes them tick, you can tailor your approach and show how you fit into their vibrant culture.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and showcasing your passion for hospitality. Bring examples of how you've delivered exceptional service in the past – they want to see that energy!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at The Landmark London.
We think you need these skills to ace Director of Central Reservations - Executive Office - The Landmark London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how your energy and passion align with our mission to enrich the journeys of our guests and team members.
Tailor Your CV:Make sure your CV is tailored to the Director of Central Reservations role. Highlight relevant experience with reservations management systems and any achievements that demonstrate your ability to drive efficiency and revenue.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for our team. Share specific examples of how you've contributed to a positive work environment and how you can bring that same energy to The Landmark London.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our vibrant team!
How to prepare for a job interview at The Landmark
✨Know Your Systems
Familiarise yourself with the reservations management systems mentioned in the job description, like PMS and OTA extranets. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Showcase Your Up-selling Skills
Prepare examples of how you've successfully implemented up-selling strategies in previous roles. This is crucial for maximising revenue, so demonstrating your ability to capture opportunities will impress the interviewers.
✨Emphasise Team Spirit
The Landmark London values a positive and energetic team environment. Be ready to share experiences where you contributed to a happy workplace or supported your colleagues, as this aligns with their community-focused culture.
✨Research the Company Culture
Dive into The Landmark London's values and recent achievements, like their recognition as one of the Top 100 Best Companies to Work For. Showing that you understand and resonate with their mission will set you apart from other candidates.
