At a Glance
- Tasks: Join our Central Reservations team to deliver unforgettable experiences and five-star service.
- Company: The Landmark London, a vibrant and award-winning hotel.
- Benefits: Earn up to £30,000, enjoy discounts, complimentary stays, and extensive career development.
- Other info: Join a diverse community with exciting events and recognition schemes.
- Why this job: Be part of a passionate team that values your growth and unique contributions.
- Qualifications: Positive energy and a passion for delivering exceptional guest experiences.
The predicted salary is between 26436 - 30000 € per year.
Enrich the Journeys of our People and our Guests as our Central Reservations Graduate! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey!
We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Graduate are:
- Annual Earnings up to £30,000 (£26,436.80 basic salary + non-contractual Tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to healthcare cash plan
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Graduate to join our Central Reservations Team on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Graduate, your main duties and expectations for the role will include:
- Maintain and adhere to The Landmark London Standard Operating Procedures in all day to day duties and to ensure every attempt is made to deliver memorable moments to each and every guest while providing 5* service at all times.
- Acquiring the knowledge to be able to explain the hotels products and rates on offer, and giving recommendation to our guests to generate maximum revenue for the department.
- Handle inbound reservation calls, emails, and online requests for cluster properties adhering to each individual property’s standards (i.e. LQA and IHG).
- Be proficient in usage of Opera Cloud, Spa/F&B booking systems, outlook and any other supporting tools (Revinate, Prompt, Knowcross, Sara, Mitel Ignite, etc.) ensuring the accuracy of data and efficiency of system usage.
- Understanding of relevant policies and procedures and how to deal with specific situations.
- You will be required to work 40 hours per week, on a shift rota.
We are one of Sunday Times’ Top 100 “Best Companies to Work For 2025”, Leaders Club Hotel of the Year Award 2025, a Leading Hotels of the World member, 5 red stars, 2 rosettes, Earth Check Silver Certified 2025.
If you feel your experience, personality and interest are a match for this Graduate role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Graduate - Central Reservations - The Landmark London employer: The Landmark
The Landmark London is an exceptional employer that prioritises the growth and well-being of its employees, offering a vibrant work culture filled with energy and passion. Located conveniently opposite Marylebone station, the hotel provides a range of brilliant benefits including competitive earnings, extensive discounts, and opportunities for professional development, ensuring that every team member feels valued and supported in their journey towards success.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate - Central Reservations - The Landmark London
✨Tip Number 1
Get to know the company! Research The Landmark London and its values. When you understand what makes them tick, you can tailor your approach and show how you fit into their vibrant culture.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and showcasing your passion for hospitality. Remember, they want to see your energy and enthusiasm for delivering five-star service!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at The Landmark London.
We think you need these skills to ace Graduate - Central Reservations - The Landmark London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our Central Reservations team and contributing to the memorable moments we create for our guests.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight any relevant experience or skills that align with what we're looking for. This shows us that you've done your homework and are genuinely interested in the position.
Be Authentic:We value unique individuals, so don’t be afraid to let your personality come through in your application. Share your story and what makes you stand out from the crowd. Remember, what makes you unique makes us exceptional!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and we can’t wait to read it and hopefully welcome you to our team!
How to prepare for a job interview at The Landmark
✨Know Your Stuff
Before the interview, make sure you’re familiar with The Landmark London’s offerings and values. Research their services, especially in Central Reservations, so you can confidently discuss how you can contribute to delivering that five-star service they pride themselves on.
✨Show Your Passion
During the interview, let your enthusiasm shine through! Talk about why you’re excited about the role and how your unique experiences can add to the team’s positive energy. Remember, they’re looking for individuals who are not just qualified but also passionate about enriching guest experiences.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and reservations. Think about scenarios where you’ve provided excellent service or handled difficult situations. This will help you articulate your thoughts clearly and demonstrate your problem-solving skills.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This shows your genuine interest in the role and the company. You might ask about the team culture or opportunities for growth within the Central Reservations team, which aligns with their focus on development.
