At a Glance
- Tasks: Deliver five-star service and create memorable moments for guests at The Landmark London.
- Company: Join a top-rated hotel known for its vibrant culture and commitment to staff development.
- Benefits: Earn up to £29,000, enjoy discounts, complimentary meals, and access to private medical insurance.
- Other info: Work in a dynamic environment with opportunities for recognition and community involvement.
- Why this job: Be part of a passionate team that values your unique strengths and career growth.
- Qualifications: A positive attitude and a desire to provide exceptional guest experiences.
The predicted salary is between 25500 - 29000 £ per year.
Enrich the Journeys of our People and our Guests as our Front Office Graduate! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Benefits:
- Annual Earnings up to £29,000 (£25,500 basic salary + non-contractual Tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Graduate to join our Front Office Team on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
Responsibilities:
- Maintain and adhere to The Landmark London Standard Operating Procedures in all day to day duties and to ensure every attempt is made to deliver memorable moments to each and every guest while providing 5* service at all times.
- Acquiring the knowledge to be able to explain the hotels products and rates on offer, and giving recommendation to our guests to generate maximum revenue for the department.
- Understanding of relevant policies and procedures and how to deal with specific situations.
You will be required to work 40 hours per week, on a shift rota.
If you feel your experience, personality and interest are a match for this Front Office Graduate role, we encourage you to apply today. What makes you unique makes us exceptional! All applicants must be legally eligible to work in the UK.
Front Office Graduate - Front Office - The Landmark London employer: The Landmark
The Landmark in London is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With a competitive salary and extensive benefits, including opportunities for professional growth in the hospitality sector, this role as a People & Culture Specialist provides a meaningful chance to make a positive impact on both guests and team members alike.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Graduate - Front Office - The Landmark London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Landmark London. Understand their values, culture, and what makes them stand out. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your people skills! As a Front Office Graduate, you'll be interacting with guests all day. Role-play common scenarios with friends or family to boost your confidence. Remember, it's all about delivering those memorable moments!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you respect the opportunity and are ready to represent The Landmark London.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It’s the best way to ensure it gets noticed. Plus, you’ll find all the details you need about the role and our amazing benefits right there!
We think you need these skills to ace Front Office Graduate - Front Office - The Landmark London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the hospitality industry shine through! We want to see how excited you are about joining our Front Office team and making memorable moments for our guests.
Tailor Your CV:Make sure to customise your CV to highlight relevant experiences and skills that align with the Front Office Graduate role. We love seeing how your unique background can contribute to our vibrant team!
Craft a Personal Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for The Landmark London. Share your story, your motivations, and how you can bring positive energy to our team. We’re all about personality here!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to read your application and hopefully welcome you aboard!
How to prepare for a job interview at The Landmark
✨Know the Company Inside Out
Before your interview, take some time to research The Landmark London. Familiarise yourself with their values, mission, and recent achievements. This will not only show your genuine interest but also help you tailor your answers to align with their culture.
✨Showcase Your Passion for Hospitality
As a Front Office Graduate, it's crucial to demonstrate your enthusiasm for providing exceptional service. Prepare examples from your past experiences where you went above and beyond for guests or colleagues. This will highlight your commitment to creating memorable moments.
✨Prepare for Common Interview Questions
Think about how you would respond to typical questions like 'What does excellent customer service mean to you?' or 'How do you handle difficult situations?' Practising your answers will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role or the team. This shows that you're engaged and genuinely interested in the position. Consider asking about opportunities for growth or how the team collaborates to deliver five-star service.
