At a Glance
- Tasks: Deliver five-star service and create memorable moments for guests.
- Company: Join The Landmark London, a top-rated hotel with a vibrant team culture.
- Benefits: Earn up to £32,000, enjoy discounts, free meals, and private medical insurance.
- Other info: Opportunities for career development and fun social events await you!
- Why this job: Be part of a passionate team that values your growth and unique contributions.
- Qualifications: Positive energy and a commitment to exceptional guest service.
The predicted salary is between 26436 - 32000 £ per year.
Enrich the Journeys of our People and our Guests as our Front Office Clerk! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Benefits
- Annual Earnings up to £32,000.00 (£26,436.80 annual base salary + non-contractual tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Front Office Clerk to join our Front Office on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
Responsibilities
- To be familiar with the department’s Standard Operating Procedures, as well as the LQA and AA Standards.
- Understanding of relevant policies and procedures and how to deal with specific situations.
- To be fully conversant with all activities in Front Office related to the handling of cash and money transactions.
- To always put guests ‘first’, trying to meet and exceed their expectations and needs.
- To pre-register guests when applicable, following established procedures.
You will be required to work such hours as are necessary to fulfil your duties and in any event not less than hours.
About the Company
- One of Sunday Times’ Top 100 “Best Companies to Work For 2026”
- Leaders Club Hotel of the Year Award 2025
- A Leading Hotels of the World member
- 5 red stars
- 2 rosettes
- Earth Check Silver Certified 2025
If you feel your experience, personality and interest are a match for this Front Office Clerk role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Front Office Clerk - Front Office - The Landmark London employer: The Landmark
The Landmark London is an exceptional employer that prioritises the growth and well-being of its team members, offering a vibrant work culture where passion and energy thrive. Located conveniently near major transport links, employees enjoy competitive earnings, extensive benefits including discounts across properties, and opportunities for personal development through tailored training programmes. Join us to be part of a diverse community that values your unique contributions and fosters a supportive environment for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Clerk - Front Office - The Landmark London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Landmark. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Landmark
Don't be shy about reaching out to The Landmark directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Clerk - Front Office - The Landmark London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Landmark and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Landmark
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
