At a Glance
- Tasks: Lead a passionate team to deliver five-star service and memorable experiences for guests.
- Company: The Landmark London, a top-rated hotel known for its vibrant culture and commitment to excellence.
- Benefits: Competitive salary, generous discounts, complimentary stays, and extensive health support.
- Other info: Be part of a diverse community with excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Experience in team management and a passion for exceptional service.
The predicted salary is between 60000 - 80000 £ per year.
Enrich the Journeys of our People and our Guests as our Director of Accommodation Services! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Benefits
- Salary: Competitive
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to healthcare cash plan
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world‑class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Director of Accommodation Services, to join our Accommodation Services Team on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
Responsibilities
- Team Management: Oversee all Housekeeping and Laundry department staff, including hotel employees, agency personnel, and contract cleaners, ensuring high standards of service and performance across the property.
- Cross‑Department Coordination: Collaborate with multiple departments, Front Office, Engineering, and Guest Relations to ensure seamless service delivery and meet the expectations of all guests.
- Leadership of Senior Team: To be an active member of the hotels Senior Management Team. To direct and guide senior team members and Supervisors to ensure that all accommodation areas are consistently cleaned and maintained to the highest standards.
- Staff Training & Development: Lead a large team, identify and provide ongoing training and development to ensure excellence in service standards and performance across all departments.
- Financial management: Manage and be involved with the department’s financial performance, including preparing payroll forecasts, budget projections, P&L results, and contributing to the Capex preparation and annual budgeting processes.
You will be required to work hours as necessary to fulfil your duties according to business needs, and in any event not less than 40 hours per week.
Awards & Recognition
- One of Sunday Times’ Top 100 “Best Companies to Work For 2026”
- Leaders Club Hotel of the Year Award 2025
- A Leading Hotels of the World member
- 5 red stars
- 2 rosettes
- Earth Check Silver Certified 2025
If you feel your experience, personality and interest are a match for this Director of Accommodation Services role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Director of Accommodation Services - Executive Office - The Landmark London employer: The Landmark
The Landmark London is an exceptional employer that prioritises the growth and well-being of its team members, offering a vibrant work culture filled with energy and passion. Located conveniently near major transport links, the hotel provides competitive salaries, extensive benefits including discounts on dining and spa services, and opportunities for professional development through management programmes and apprenticeships. Join us to be part of a diverse community that values your unique contributions and fosters a supportive environment for both personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Accommodation Services - Executive Office - The Landmark London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at The Landmark London. A friendly chat can open doors and give you insider info that could make your application stand out.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your passion for hospitality aligns with our mission to enrich the journeys of our guests and team members.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so be yourself and let your enthusiasm for the role come across!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us that you’re genuinely interested in joining our team.
We think you need these skills to ace Director of Accommodation Services - Executive Office - The Landmark London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how your energy and passion align with our mission at The Landmark London.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the job description. We love seeing how your unique background can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Director of Accommodation Services role. Share specific examples of your leadership and management skills that will enrich our guests' journeys.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at The Landmark
✨Know Your Stuff
Before the interview, dive deep into The Landmark London's values and mission. Understand their commitment to delivering five-star service and how they enrich the journeys of their guests. This knowledge will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Director of Accommodation Services, you'll need to demonstrate strong leadership. Prepare examples from your past experiences where you've successfully managed teams, improved service standards, or handled cross-department coordination. Be ready to discuss how you can bring positive energy to the team.
✨Prepare for Financial Discussions
Since financial management is a key responsibility, brush up on your budgeting and forecasting skills. Be prepared to discuss how you've managed departmental finances in previous roles and how you plan to contribute to the hotel's financial performance.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about their training and development programmes or how they foster a fun and happy environment. This shows your genuine interest in the role and the company culture.
