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- Tasks: Deliver five-star service and manage bookings in a vibrant spa environment.
- Company: The Landmark London, a top-rated hotel known for its energy and passion.
- Benefits: Competitive salary, 50% restaurant discounts, free meals, and extensive development opportunities.
- Why this job: Join a fun team and create memorable experiences for guests every day.
- Qualifications: Passion for customer service and ability to handle reservations efficiently.
- Other info: Be part of a diverse community with excellent career growth and recognition.
The predicted salary is between 22400 - 33600 £ per year.
Enrich the Journeys of our People and our Guests as our Spa Receptionist! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Spa Receptionist are:
- Annual earnings to £28,001.46 base salary + non-contractual tronc
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Spa Receptionist, to join our Spa on a permanent basis, with an immediate start to consistently deliver memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Spa Receptionist, your main duties and expectations for the role will include:
- Handle phone, email, and in-person reservations, ensuring efficient use of therapist time and treatment rooms
- Provide information on treatments, products, and promotions, and resolve guest queries promptly and professionally
- Manage cash, card, and membership transactions accurately, including gift voucher sales
- Promote and upsell spa products and packages to maximise revenue
- Manage booking systems, and coordinate with therapists, spa management and other departments for smooth operations
You will be required to work 40 hours per week, on a shift rota.
If you feel your experience, personality and interest are a match for this Spa Receptionist role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Spa Receptionist - Health Club & Spa - The Landmark London in City of Westminster employer: The Landmark
Contact Detail:
The Landmark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist - Health Club & Spa - The Landmark London in City of Westminster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Landmark London. Understand their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your people skills! As a Spa Receptionist, you'll be the face of the spa. Role-play common scenarios with friends or family to boost your confidence in handling guest queries and reservations. The more comfortable you are, the better you'll shine during the interview!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a hospitality role. Choose an outfit that reflects the professional yet welcoming vibe of The Landmark London. Looking the part can give you that extra boost of confidence when you walk through the door.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Spa Receptionist - Health Club & Spa - The Landmark London in City of Westminster
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about being a Spa Receptionist and how you can contribute to our vibrant team.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight relevant experience and skills that match what we're looking for in a Spa Receptionist. This helps us see why you're the perfect fit!
Be Professional Yet Friendly: Remember, as a Spa Receptionist, you'll be the first point of contact for our guests. Use a friendly tone in your application while maintaining professionalism. We love a warm personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Landmark London!
How to prepare for a job interview at The Landmark
✨Know the Spa Inside Out
Before your interview, make sure you’re familiar with the treatments, products, and promotions offered at The Landmark London. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Spa Receptionist, you'll be the first point of contact for guests. Practice how you would handle various guest scenarios, from booking inquiries to resolving complaints. Highlight your ability to create a welcoming atmosphere during the interview.
✨Demonstrate Your Organisational Skills
The role involves managing bookings and coordinating with therapists. Be ready to discuss your experience with scheduling and multitasking. You might even want to prepare examples of how you've successfully managed similar responsibilities in the past.
✨Emphasise Team Spirit
The Landmark London values a positive team environment. Share experiences where you contributed to a team’s success or helped foster a fun workplace culture. This will show that you align with their values and are ready to bring positive energy to the team.