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- Tasks: Handle reservations and deliver five-star service to guests with a positive energy.
- Company: The Landmark London, a top-rated hotel known for its vibrant culture.
- Benefits: Earn up to £32,500, enjoy discounts, free meals, and extensive development opportunities.
- Why this job: Join a passionate team and enrich the journeys of guests while growing your career.
- Qualifications: Experience in reservations preferred; proficiency in booking systems is a plus.
- Other info: Be part of a diverse community with excellent career growth and recognition schemes.
The predicted salary is between 25000 - 36000 £ per year.
Enrich the Journeys of our People and our Guests as our Reservations Agent! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Reservations Agent are:
- Annual earnings up to £32,500 (£29,000 base salary + non-contractual tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Free meals on duty
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Reservations Agent, to join our Central Reservations Department on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Reservations Agent, your main duties and expectations for the role will include:
- Handle inbound reservation calls, emails, and online requests for cluster properties adhering to each individual property’s standards (i.e. LQA and IHG).
- Previous IHG experience preferred.
- Be proficient in usage of Opera Cloud, Spa/F&B booking systems, outlook and any other supporting tools (Revinate, Prompt, Knowcross, Sara, Mitel Ignite, etc.) ensuring the accuracy of data and efficiency of system usage.
- Be fully conversant with budgets and forecasts for each of the cluster properties, including Spa and F&B targets.
- Keep track of Hotel’s performance against the budget/forecast and follow agreed sale strategies in relation to those targets.
- Have full understanding of availability and inventory management including overbooking and cross selling strategies with a goal to maximise all sales opportunities.
You will be required to work 40 hours per week, on a shift rota.
If you feel your experience, personality and interest are a match for this Reservations Agent role, we encourage you to apply today. What makes you unique makes us exceptional! All applicants must be legally eligible to work in the UK.
Reservations Agent - Central Reservations - The Landmark London in City of Westminster employer: The Landmark
Contact Detail:
The Landmark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent - Central Reservations - The Landmark London in City of Westminster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Landmark London. Understand their values, culture, and what makes them stand out. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! As a Reservations Agent, you'll be handling calls all day. Try role-playing with a friend or family member to get comfortable with common questions and scenarios. This will boost your confidence and help you shine during the real deal.
✨Tip Number 3
Show off your personality! The Landmark London is looking for unique individuals, so don’t be afraid to let your character shine through. Share your experiences and how they’ve shaped you, especially if they relate to customer service or teamwork.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t miss out on this opportunity to be part of something special!
We think you need these skills to ace Reservations Agent - Central Reservations - The Landmark London in City of Westminster
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about becoming a Reservations Agent and enriching the journeys of our guests.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any relevant experience, especially if you've worked with IHG or similar systems before. We love seeing how your unique background fits into our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your skills and experiences. Remember, we’re looking for someone who can handle reservations efficiently!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The Landmark
✨Know Your Stuff
Before the interview, make sure you’re familiar with The Landmark London and its values. Research their services, especially the reservations process and any unique offerings they have. This shows genuine interest and helps you answer questions more confidently.
✨Showcase Your Skills
Be ready to discuss your experience with reservation systems like Opera Cloud and any other relevant tools. Prepare specific examples of how you've used these systems to improve efficiency or customer satisfaction in previous roles.
✨Emphasise Team Spirit
The Landmark London values a positive team environment, so highlight your ability to work well with others. Share examples of how you’ve contributed to a team’s success or maintained a fun atmosphere, as this aligns with their culture.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company. This could be about their approach to guest experiences or how they support employee development. It shows you’re engaged and serious about the opportunity.
