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- Tasks: Lead a vibrant team to deliver five-star in-room dining experiences.
- Company: Join The Landmark London, a top-rated hotel with a fun and supportive culture.
- Benefits: Earn up to £45,500, enjoy discounts, free meals, and comprehensive health support.
- Why this job: Be part of a dynamic team that values your growth and unique contributions.
- Qualifications: Experience in hospitality and a passion for exceptional service.
- Other info: Join a community recognised as one of the best companies to work for!
The predicted salary is between 40000 - 46000 £ per year.
Enrich the Journeys of our People and our Guests as our In Room Dining Manager! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as an In Room Dining Manager are:
- Annual earnings up to £45,500.00 (£40,314.20 base salary + non-contractual tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate In Room Dining Manager, to join our In Room Dining on a permanent basis, with an immediate start to consistently deliver memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As an In Room Dining Manager, your main duties and expectations for the role will include:
- Oversee all aspects of In-Room Dining to ensure service consistently meets and exceeds LQA and five-star luxury standards.
- Ensure flawless execution of the guest journey, from order taking to service delivery and post-service follow-up
- Lead, train, and mentor the In Room Dining team in service etiquette, LQA standards and luxury protocols
- Manage staffing levels, scheduling, and payroll in line with operational needs and service excellence
- Collaborate closely with Culinary, Front Office, and Housekeeping to ensure seamless coordination
- Monitor guest feedback, anticipate guest preferences and ensure personalized service for repeat and long-stay guests
You will be required to work such hours as are necessary to fulfil your duties.
We are one of Sunday Times’ Top 100 “Best Companies to Work For 2025”, Leaders Club Hotel of the Year Award 2025, a Leading Hotels of the World member, 5 red stars, 2 rosettes, Earth Check Silver Certified 2025.
If you feel your experience, personality and interest are a match for this In Room Dining Manager role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
In Room Dining Manager - Food and Beverage - The Landmark London in City of Westminster employer: The Landmark
Contact Detail:
The Landmark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Room Dining Manager - Food and Beverage - The Landmark London in City of Westminster
✨Tip Number 1
Get to know the company! Research The Landmark London and its values. When you walk into that interview, show us you understand our mission to enrich the journeys of our guests and team members. It’ll make you stand out!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. We want to see your passion for delivering five-star service shine through when you talk about your experiences.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional. First impressions matter, and we want to see that you take pride in your appearance, just like we do in our service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you’re genuinely interested in the role and appreciate the opportunity to chat with us about becoming part of our team.
We think you need these skills to ace In Room Dining Manager - Food and Beverage - The Landmark London in City of Westminster
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how your energy and passion align with our vibrant team at The Landmark London.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the In Room Dining Manager role. We love seeing how your unique skills can contribute to our five-star service!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Share specific examples of how you've delivered exceptional service in the past and how you plan to enrich our guests' journeys.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at The Landmark
✨Know the Company Inside Out
Before your interview, take some time to research The Landmark London. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As an In Room Dining Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully trained or mentored others. Highlight how you’ve ensured service excellence and maintained high standards, as this aligns perfectly with the role's expectations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest feedback. Think of specific situations where you turned a negative experience into a positive one. This will demonstrate your capability to deliver five-star service and enhance the guest journey.
✨Emphasise Team Collaboration
The role requires close collaboration with various departments. Be ready to discuss how you’ve worked with culinary teams, front office staff, and housekeeping in the past. Show that you understand the importance of seamless coordination in delivering exceptional service.
