At a Glance
- Tasks: Deliver five-star service and create memorable moments for our guests.
- Company: Join The Landmark London, a top-rated hotel with a vibrant team culture.
- Benefits: Earn up to £32,000, enjoy discounts, free meals, and wellness support.
- Other info: Join a diverse community and enjoy excellent career development opportunities.
- Why this job: Be part of a passionate team and grow your career in hospitality.
- Qualifications: Positive energy and a commitment to guest satisfaction are essential.
The predicted salary is between 26436 - 32000 £ per year.
Enrich the Journeys of our People and our Guests as our Hotel Receptionist! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Hotel Receptionist are:
- Annual Earnings up to £32,000.00 (£26,436.80 annual base salary + non-contractual tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Hotel Receptionist to join our Front Office on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Hotel Receptionist, your main duties and expectations for the role will include:
- To be familiar with the department’s Standard Operating Procedures, as well as the LQA and AA Standards.
- Understanding of relevant policies and procedures and how to deal with specific situations.
- To be fully conversant with all activities in Front Office related to the handling of cash and money transactions.
- To always put guests ‘first’, trying to meet and exceed their expectations and needs.
- To pre-register guests when applicable, following established procedures.
You will be required to work such hours as are necessary to fulfil your duties and in any event not less than hours.
We are one of Sunday Times’ Top 100 “Best Companies to Work For 2026”, Leaders Club Hotel of the Year Award 2025, a Leading Hotels of the World member, 5 red stars, 2 rosettes, Earth Check Silver Certified 2025.
If you feel your experience, personality and interest are a match for this Hotel Receptionist role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Hotel Receptionist - Front Office - The Landmark London in City of Westminster employer: The Landmark
The Landmark London is an exceptional employer that prioritises the growth and well-being of its team members, offering a vibrant work culture filled with energy and passion. Located conveniently near major transport links, employees enjoy a range of benefits including competitive earnings, extensive discounts, and opportunities for personal development through management programmes and apprenticeships. Join us to be part of a diverse community that values your unique contributions and fosters a supportive environment where careers flourish.
