At a Glance
- Tasks: Join our Central Reservations team to deliver unforgettable experiences and five-star service.
- Company: The Landmark London, a vibrant and award-winning hotel.
- Benefits: Earn up to £30,000, enjoy discounts, complimentary stays, and extensive career development.
- Other info: Join a diverse community with excellent recognition schemes and social events.
- Why this job: Be part of a fun, energetic team that values your growth and unique contributions.
- Qualifications: Passion for hospitality and strong communication skills.
The predicted salary is between 26436 - 30000 € per year.
Enrich the Journeys of our People and our Guests as our Central Reservations Graduate! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Graduate are:
- Annual Earnings up to £30,000 (£26,436.80 basic salary + non-contractual Tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to healthcare cash plan
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Graduate, to join our Central Reservations Team on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Graduate, your main duties and expectations for the role will include:
- Maintain and adhere to The Landmark London Standard Operating Procedures in all day to day duties and to ensure every attempt is made to deliver memorable moments to each and every guest while providing 5* service at all times.
- Acquiring the knowledge to be able to explain the hotels products and rates on offer, and giving recommendation to our guests to generate maximum revenue for the department.
- Handle inbound reservation calls, emails, and online requests for cluster properties adhering to each individual property’s standards (i.e. LQA and IHG).
- Be proficient in usage of Opera Cloud, Spa/F&B booking systems, outlook and any other supporting tools (Revinate, Prompt, Knowcross, Sara, Mitel Ignite, etc.) ensuring the accuracy of data and efficiency of system usage.
- Understanding of relevant policies and procedures and how to deal with specific situations.
- You will be required to work 40 hours per week, on a shift rota.
If you feel your experience, personality and interest are a match for this Graduate role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Graduate - Central Reservations - The Landmark London in City of Westminster employer: The Landmark
The Landmark London is an exceptional employer that prioritises the growth and well-being of its employees, offering a vibrant work culture filled with energy and passion. Located conveniently opposite Marylebone station, the hotel provides a range of benefits including competitive earnings, extensive discounts, and opportunities for professional development through world-class management programmes. Join us to be part of a diverse community that values your unique strengths and fosters a supportive environment where you can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate - Central Reservations - The Landmark London in City of Westminster
✨Tip Number 1
Get to know the company! Research The Landmark London and its values. When you understand what makes them tick, you can tailor your approach and show how you fit into their vibrant culture.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and showcasing your passion for hospitality. Think about how you can contribute to creating those memorable moments for guests!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Graduate - Central Reservations - The Landmark London in City of Westminster
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our Central Reservations team and making memorable moments for our guests.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight any relevant experience or skills that match what we're looking for. This shows us that you've done your homework and are genuinely interested in the position.
Be Yourself:We value unique individuals, so don’t be afraid to let your personality come through in your application. Share your experiences and what makes you stand out – we want to know what makes you exceptional!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at The Landmark
✨Know the Company Inside Out
Before your interview, take some time to research The Landmark London. Familiarise yourself with their values, mission, and the unique experiences they offer guests. This will not only show your genuine interest but also help you tailor your answers to align with their culture.
✨Showcase Your Passion for Hospitality
As a Graduate in Central Reservations, it's crucial to demonstrate your enthusiasm for the hospitality industry. Share any relevant experiences or stories that highlight your passion for providing excellent service and creating memorable moments for guests.
✨Practice Common Interview Questions
Prepare for typical interview questions related to customer service, teamwork, and problem-solving. Think about how you would handle specific scenarios in a reservations role, and be ready to discuss your thought process and decision-making skills.
✨Dress to Impress and Bring Your Energy
First impressions matter! Dress smartly and professionally for your interview, reflecting the five-star service ethos of The Landmark London. Also, don’t forget to bring your positive energy and enthusiasm – it’s all about fitting into their fun and vibrant team!
