At a Glance
- Tasks: Deliver five-star service and create memorable moments for guests at The Landmark London.
- Company: Join a top-rated hotel known for its vibrant culture and commitment to staff development.
- Benefits: Earn up to £29,000, enjoy discounts, free meals, and comprehensive health support.
- Other info: Work in a dynamic environment with opportunities for career advancement and community involvement.
- Why this job: Be part of a passionate team that values your growth and unique contributions.
- Qualifications: Looking for enthusiastic graduates ready to bring positive energy and excellent service.
The predicted salary is between 24000 - 32000 £ per year.
Enrich the Journeys of our People and our Guests as our Front Office Graduate! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Front Office Graduate are:
- Annual Earnings up to £29,000 (£25,500 basic salary + non-contractual Tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Graduate, to join our Front Office Team on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Front Office Graduate, your main duties and expectations for the role will include:
- Maintain and adhere to The Landmark London Standard Operating Procedures in all day to day duties and to ensure every attempt is made to deliver memorable moments to each and every guest while providing 5* service at all times.
- Acquiring the knowledge to be able to explain the hotels products and rates on offer, and giving recommendation to our guests to generate maximum revenue for the department.
- Understanding of relevant policies and procedures and how to deal with specific situations.
You will be required to work 40 hours per week, on a shift rota.
If you feel your experience, personality and interest are a match for this Front Office Graduate role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Front Office Graduate - Front Office - The Landmark London in City of Westminster employer: The Landmark
The Landmark in London is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With a competitive salary and extensive benefits, including opportunities for professional growth in the hospitality sector, this role as a People & Culture Specialist provides a meaningful chance to make a positive impact on both guests and team members alike.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Graduate - Front Office - The Landmark London in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Be ready for that interview! Research The Landmark London and its values. Prepare to share how your unique experiences align with their mission of delivering memorable moments and five-star service.
✨Tip Number 3
Show off your personality! When you meet potential employers, let your passion for hospitality shine through. Remember, they’re looking for someone who brings positive energy to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our journey at The Landmark London.
We think you need these skills to ace Front Office Graduate - Front Office - The Landmark London in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our Front Office team and enriching the journeys of our guests.
Tailor Your CV:Make sure to customise your CV to highlight relevant experiences that align with the job description. We love seeing how your unique background can contribute to our vibrant team!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for this role. Share specific examples of your skills and experiences that relate to providing five-star service and creating memorable moments.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at The Landmark
✨Know the Company Inside Out
Before your interview, take some time to research The Landmark London. Familiarise yourself with their values, recent awards, and what makes them stand out in the hospitality industry. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Passion for Hospitality
As a Front Office Graduate, it's crucial to demonstrate your enthusiasm for providing exceptional service. Think of specific examples from your past experiences where you went above and beyond for someone, whether in a job or personal setting. This will highlight your commitment to creating memorable moments for guests.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, teamwork, and how you handle challenges. Practising your responses can help you feel more confident. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Dress the Part and Bring Your Energy
First impressions matter, especially in the hospitality sector. Dress smartly and professionally for your interview. Also, remember to bring your positive energy! A friendly smile and approachable attitude can go a long way in making a lasting impression on your interviewers.
