At a Glance
- Tasks: Deliver five-star service and create memorable moments for our guests.
- Company: Join The Landmark London, a top-rated hotel with a vibrant team culture.
- Benefits: Earn up to £32,000, enjoy discounts, free meals, and private medical insurance.
- Other info: Immediate start available; excellent career development opportunities await!
- Why this job: Be part of a fun, diverse community that values your growth and unique strengths.
- Qualifications: Passion for hospitality and a positive attitude towards guest service.
The predicted salary is between 26436 - 32000 £ per year.
Enrich the Journeys of our People and our Guests as our Front Office Clerk! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Front Office Clerk are:
- Annual Earnings up to £32,000.00 (£26,436.80 annual base salary + non-contractual tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Front Office Clerk, to join our Front Office on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
To be familiar with the department’s Standard Operating Procedures, as well as the LQA and AA Standards.
Understanding of relevant policies and procedures and how to deal with specific situations.
To be fully conversant with all activities in Front Office related to the handling of cash and money transactions.
To always put guests ‘first’, trying to meet and exceed their expectations and needs.
To pre-register guests when applicable, following established procedures.
You will be required to work such hours as are necessary to fulfil your duties and in any event not less than hours.
We are one of Sunday Times’ Top 100 “Best Companies to Work For 2026”, Leaders Club Hotel of the Year Award 2025, a Leading Hotels of the World member, 5 red stars, 2 rosettes, Earth Check Silver Certified 2025.
If you feel your experience, personality and interest are a match for this Front Office Clerk role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Front Office Clerk - Front Office - The Landmark London in City of Westminster employer: The Landmark
The Landmark London is an exceptional employer that prioritises the growth and well-being of its team members, offering a vibrant work culture filled with energy and passion. Located conveniently opposite Marylebone station, employees enjoy a range of benefits including competitive earnings, extensive discounts, and opportunities for professional development, all while being part of a diverse community that values individual strengths and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Clerk - Front Office - The Landmark London in City of Westminster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Landmark London. Familiarise yourself with their values and what makes them stand out. This will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your thoughts clearly when it’s your turn to shine.
✨Tip Number 3
Dress to impress! Make sure you look the part for your interview. A smart appearance shows that you’re serious about the role and respect the company’s standards. Plus, it’ll give you an extra boost of confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Front Office Clerk - Front Office - The Landmark London in City of Westminster
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the Front Office Clerk role shine through! We want to see how excited you are about enriching the journeys of our guests and being part of our vibrant team.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your relevant experience and skills that align with what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Yourself:We value unique individuals, so don’t be afraid to let your personality come through in your application. Share your experiences and what makes you stand out – it’s all about finding the right fit for our fun and energetic environment!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at The Landmark London!
How to prepare for a job interview at The Landmark
✨Know the Company Inside Out
Before your interview, take some time to research The Landmark London. Familiarise yourself with their values, mission, and recent achievements. This will not only show your genuine interest but also help you tailor your answers to align with their culture.
✨Showcase Your Customer Service Skills
As a Front Office Clerk, your role revolves around guest interactions. Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting these moments will demonstrate your commitment to providing exceptional service.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult situations or managing cash transactions. Practising your responses can help you feel more confident. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Bring Positive Energy
The Landmark London values a fun and energetic environment. During your interview, let your personality shine through! Smile, engage with your interviewers, and express your enthusiasm for joining their team. A positive attitude can make a lasting impression.
