At a Glance
- Tasks: Welcome guests with a smile and provide top-notch service at our prestigious hotel.
- Company: Join The Landmark London, a vibrant and award-winning hotel.
- Benefits: Earn up to £28,460.86, enjoy discounts, free meals, and more!
- Other info: Work in a supportive environment with opportunities for career development.
- Why this job: Be part of a fun team that values your growth and unique contributions.
- Qualifications: A friendly attitude and passion for delivering excellent guest experiences.
The predicted salary is between 22800 - 28460 £ per year.
Enrich the Journeys of our People and our Guests as our Doorperson! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Doorperson are:
- Annual earnings up to £28,460.86 (£25,460.86 base salary + non-contractual tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Doorperson, to join our Concierge Team on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Doorperson, your main duties and expectations for the role will include:
- Greet arriving guests in a friendly and courteous manner, using their name if known, welcome them to the hotel; open car/taxi and hotel doors, and assist guests departing with cars.
- Unload luggage carefully; directing guests to Reception area; ensure the Luggage Porter is available for delivery of the luggage to the baggage room.
- Assist departing guests and patrons by opening hotel and car doors, assisting them carefully loading their luggage, as directed by the guest.
- Perform tasks as delegated by the Concierge on duty to provide maximum guest service; demonstrate a high standard of personalised, friendly and professional service at all times.
- Notify the Chief Concierge, Assistant Concierge and/or Assistant Manager on duty of any guest problems or complaints for immediate handling.
- Ensure the smooth flow of traffic in the entrance drive of the hotel; prohibit unauthorised vehicles from parking at the entrance.
You will be required to work 40 hours per week, on a shift rota.
If you feel your experience, personality and interest are a match for this Doorperson role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Doorperson - Concierge - The Landmark London in City of Westminster employer: The Landmark
The Landmark London is an exceptional employer that prioritises the growth and well-being of its team members, offering a vibrant work culture filled with energy and passion. Located conveniently near major transport links, employees enjoy a range of benefits including competitive earnings, extensive discounts, and opportunities for personal development through management programmes and community initiatives. Join us to be part of a diverse team that values your unique contributions and fosters a supportive environment where careers flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Doorperson - Concierge - The Landmark London in City of Westminster
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Landmark London's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your greeting skills! As a Doorperson, first impressions matter. Stand in front of a mirror and rehearse how you'd warmly welcome guests. Use their names if you can – it makes all the difference!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you handled guest complaints or tricky situations. This will demonstrate your ability to keep things running smoothly, just like they want.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Doorperson - Concierge - The Landmark London in City of Westminster
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you can bring positive energy to our team.
Tailor Your Application:Make sure to tailor your application specifically for the Doorperson role at The Landmark London. Highlight any relevant experience and skills that align with the job description, especially your ability to provide exceptional service and create memorable moments for guests.
Keep It Professional Yet Friendly:While we love a friendly tone, remember to keep your application professional. Use clear language and check for any spelling or grammar mistakes. A polished application shows us you care about the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at The Landmark
✨Know the Hotel Inside Out
Before your interview, take some time to research The Landmark London. Familiarise yourself with its history, values, and the services it offers. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your People Skills
As a Doorperson, you'll be the first point of contact for guests. During the interview, highlight your experience in customer service and how you handle different situations. Share specific examples where you went above and beyond to make someone's day better.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your respect for the role and the hotel’s standards. Remember, you're applying for a position that requires you to represent the hotel to its guests.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This shows your enthusiasm for the role and helps you understand the team dynamics better. You might ask about the training process or how the team celebrates successes together.
