At a Glance
- Tasks: Lead Front of House operations and create unforgettable guest experiences.
- Company: The Landmark London, a top-rated hotel with a vibrant team culture.
- Benefits: Earn up to £60,000, enjoy discounts, complimentary stays, and extensive health support.
- Other info: Be part of a diverse community focused on growth and recognition.
- Why this job: Join a passionate team and make a real impact in luxury hospitality.
- Qualifications: Experience in hospitality management and a flair for leadership.
The predicted salary is between 60000 - 60000 £ per year.
Enrich the Journeys of our People and our Guests as our Director of Front of House! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Director of Front of House are:
- Annual earnings to £60,000 + non-contractual tronc
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to Healthcare Cash plan
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Director of Front of House, to join our Front Office Department on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Director of Front of House, your main duties and expectations for the role will include:
- Lead all Front of House operations to deliver exceptional five-star luxury guest experiences in line with the hotel’s standards.
- Oversee Reception, Concierge, Guest Relations, Doorman and Lobby Operations
- Recruit, mentor, train, and develop high-performing Front of House management and operational team members.
- Manage VIP, diplomatic, celebrity, and high-profile guest arrivals, departures, and special requests
- Drive LQA, and luxury hospitality service standards across all FOH departments – leading by example, inspiring and performance management.
You will be required to work such hours as are necessary to fulfil your duties and in any event not less than 40 hours.
If you feel your experience, personality and interest are a match for this Director of Front of House role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Director of Front of House - Front Office - The Landmark London in City of Westminster employer: The Landmark
The Landmark in London is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With a competitive salary and extensive benefits, including opportunities for professional growth in the hospitality sector, this role as a People & Culture Specialist provides a meaningful chance to make a positive impact on both guests and team members alike.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Front of House - Front Office - The Landmark London in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at The Landmark London. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the hotel’s values and recent achievements. Show us how your passion for five-star service aligns with our mission to enrich the journeys of our guests and team members.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your enthusiasm for the role come across!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to tailor your approach.
We think you need these skills to ace Director of Front of House - Front Office - The Landmark London in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how your energy and passion align with our mission to enrich the journeys of our guests and team members.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in front of house operations. We’re looking for specific examples that demonstrate your ability to lead and inspire a team while delivering exceptional service.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Director of Front of House role. Share your unique story and how your background can contribute to our vibrant team at The Landmark London.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better as a potential member of our team!
How to prepare for a job interview at The Landmark
✨Know the Hotel Inside Out
Before your interview, make sure you research The Landmark London thoroughly. Familiarise yourself with its history, values, and unique offerings. This will not only show your genuine interest but also help you align your answers with the hotel's ethos.
✨Showcase Your Leadership Skills
As a Director of Front of House, you'll be leading a team. Prepare examples from your past experiences where you've successfully mentored or developed team members. Highlight how you inspire others to deliver exceptional service, as this is crucial for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding VIP guests or high-pressure situations. Think of specific scenarios where you handled challenges effectively, demonstrating your ability to maintain five-star service standards.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share what excites you about creating memorable guest experiences and how you plan to contribute to the hotel's positive environment. This passion can set you apart from other candidates.
