Director of Front of House - Front Office - The Landmark London in City of Westminster

Enrich the Journeys of our People and our Guests as our Director of Front of House!

The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.

Some of the brilliant benefits you will enjoy as a Director of Front of House are:

Annual earnings to £60,000 + non-contractual tronc

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to Healthcare Cash plan
• Interest free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support and virtual wellbeing
• Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Director of Front of House, to join our Front Office Departmenton a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Director of Front of House, your main duties and expectations for the role will include:

• Lead all Front of House operations to deliver exceptional five-star luxury guest experiences in line with the hotel’s standards.
• Oversee Reception, Concierge, Guest Relations, Doorman and Lobby Operations
• Recruit, mentor, train, and develop high-performing Front of House management and operational team members.
• Manage VIP, diplomatic, celebrity, and high-profile guest arrivals, departures, and special requests
• Drive LQA, and luxury hospitality service standards across all FOH departments – leading by example, inspiring and performance management.

You will be required to work such hours as are necessary to fulfil their duties and in any event not less than 40 hours.

We are …

• One of Sunday Times’ Top 100 “Best Companies to Work For 2025”
• Leaders Club Hotel of the Year Award 2025
• A Leading Hotels of the World member
• 5 red stars
• 2 rosettes
• Earth Check Silver Certified 2025

If you feel your experience, personality and interest are a match for this Director of Front of House role, we encourage you to apply today. What makes you unique makes us exceptional!

All applicants must be legally eligible to work in the UK.