At a Glance
- Tasks: Lead a passionate team to deliver five-star service and memorable experiences for guests.
- Company: The Landmark London, a top-rated hotel known for its vibrant culture and community.
- Benefits: Competitive salary, generous discounts, complimentary stays, and extensive training opportunities.
- Other info: Be part of an award-winning hotel with excellent career growth potential.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Experience in team management and a passion for exceptional service.
The predicted salary is between 60000 - 80000 £ per year.
Enrich the Journeys of our People and our Guests as our Director of Accommodation Services! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Director of Accommodation Services are:
- Salary: Competitive
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to healthcare cash plan
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Director of Accommodation Services, to join our Accommodation Services Team on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Director of Accommodation Services, your main duties and expectations for the role will include:
- Team Management: Oversee all Housekeeping and Laundry department staff, including hotel employees, agency personnel, and contract cleaners, ensuring high standards of service and performance across the property.
- Cross-Department Coordination: Collaborate with multiple departments, Front Office, Engineering, and Guest Relations to ensure seamless service delivery and meet the expectations of all guests.
- Leadership of Senior Team: To be an active member of the hotels Senior Management Team. To direct and guide senior team members and Supervisors to ensure that all accommodation areas are consistently cleaned and maintained to the highest standards.
- Staff Training & Development: Lead a large team, identify and provide ongoing training and development to ensure excellence in service standards and performance across all departments.
- Financial management: Manage and be involved with the department’s financial performance, including preparing payroll forecasts, budget projections, P&L results, and contributing to the Capex preparation and annual budgeting processes.
You will be required to work hours as necessary to fulfil your duties according to business needs, and in any event not less than 40 hours per week.
We are one of Sunday Times’ Top 100 “Best Companies to Work For 2026”, Leaders Club Hotel of the Year Award 2025, a Leading Hotels of the World member, 5 red stars, 2 rosettes, Earth Check Silver Certified 2025.
If you feel your experience, personality and interest are a match for this Director of Accommodation Services role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Director of Accommodation Services - Executive Office - The Landmark London in City of Westminster employer: The Landmark
The Landmark London is an exceptional employer that prioritises the growth and well-being of its team members, offering a vibrant work culture filled with energy and passion. Located conveniently near major transport links, employees enjoy competitive salaries, extensive benefits including discounts on dining and spa services, and opportunities for professional development through world-class training programmes. Join us to be part of a diverse community that values your unique contributions and fosters a supportive environment for both personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Accommodation Services - Executive Office - The Landmark London in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to current or former employees at The Landmark London on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching the hotel’s values and recent achievements. Show us that you’re not just another candidate but someone who genuinely cares about enriching the journeys of both guests and staff.
✨Tip Number 3
Practice your answers to common interview questions, especially around team management and cross-department coordination. We want to see how you lead and inspire others, so be ready to share your experiences!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our vibrant team.
We think you need these skills to ace Director of Accommodation Services - Executive Office - The Landmark London in City of Westminster
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how your energy and passion align with our mission at The Landmark London.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the job description. We love seeing how your unique background can contribute to our team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at The Landmark
✨Know Your Stuff
Before the interview, dive deep into The Landmark London's values and mission. Understand their commitment to delivering five-star service and how they enrich the journeys of their guests. This knowledge will help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
As a Director of Accommodation Services, you'll be leading a large team. Prepare examples of how you've successfully managed teams in the past, focusing on training, development, and maintaining high standards. Be ready to discuss how you foster a positive work environment.
✨Cross-Department Collaboration
Highlight your experience in working with different departments. Think of specific instances where you’ve collaborated with teams like Front Office or Engineering to enhance guest experiences. This will demonstrate your ability to ensure seamless service delivery.
✨Financial Acumen is Key
Brush up on your financial management skills. Be prepared to discuss your experience with budget projections, payroll forecasts, and P&L results. Showing that you can manage the department’s financial performance will set you apart as a strong candidate.
