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- Tasks: Handle reservations via calls, emails, and online requests while ensuring top-notch service.
- Company: Join The Landmark London, a vibrant hotel known for its energy and passion.
- Benefits: Enjoy up to £32,500 annual earnings, discounts, free meals, and extensive development opportunities.
- Why this job: Be part of a fun, diverse team that values your growth and creates memorable guest experiences.
- Qualifications: No specific qualifications required; just bring your positive energy and willingness to learn!
- Other info: Immediate start available; work 40 hours per week on a shift rota.
The predicted salary is between 24000 - 36000 £ per year.
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Enrich the Journeys of our People and our Guests as our Reservations Agent!
The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Reservations Agent are:
Annual earnings up to £32,500 (£29,000 base salary + non-contractual tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Free meals on duty
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be Interest free season ticket loan
- Employee Assistance Programme – 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Reservations Agent, to join our Central Reservations Department on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Reservations Agent, your main duties and expectations for the role will include:
- Handle inbound reservation calls, emails, and online requests for cluster properties adhering to each individual property’s standards (i.e. LQA and IHG).
- Be proficient in usage of Opera Cloud, Spa/F&B booking systems, outlook and any other supporting tools (Revinate, Prompt, Knowcross, Sara, Mitel Ignite, etc.) ensuring the accuracy of data and efficiency of system usage.
- Be fully conversant with budgets and forecasts for each of the cluster properties, including Spa and F&B targets.
- Keep track of Hotel’s performance against the budget/forecast and follow agreed sale strategies in relation to those targets.
- Have full understanding of availability and inventory management including overbooking and cross selling strategies with a goal to maximise all sales opportunities.
You will be required to work 40 hours per week, on a shift rota.
We are …
- One of Sunday Times’ Top 100 “Best Companies to Work For 2025”
- A Leading Hotels of the World member
- 5 red stars
- Earth Check Silver Certified 2025
If you feel your experience, personality and interest are a match for this Reservations Agent role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
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Reservations Agent employer: The Landmark London
Contact Detail:
The Landmark London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarise yourself with the Opera Cloud system and other relevant booking tools mentioned in the job description. Having a solid understanding of these systems will not only boost your confidence during the interview but also demonstrate your proactive approach to learning.
✨Tip Number 2
Research The Landmark London and its cluster properties thoroughly. Understanding their unique offerings and customer service standards will help you tailor your responses in interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Prepare to discuss your experience with handling reservations and customer interactions. Think of specific examples where you've provided excellent service or resolved issues, as this will highlight your suitability for the role.
✨Tip Number 4
Showcase your enthusiasm for working in a dynamic team environment. Be ready to share how you contribute positively to team morale and how you can bring energy and passion to the Reservations Agent role at The Landmark London.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Reservations Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and tailored specifically for this role. Highlight relevant experience in customer service, reservations systems, and any familiarity with tools like Opera Cloud. Use clear headings and bullet points for easy readability.
Write a Strong Cover Letter: In your cover letter, express your passion for the hospitality industry and your enthusiasm for the role. Mention specific examples of how you have delivered excellent customer service in the past and how you can contribute to the team at The Landmark London.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at The Landmark London
✨Know the Company
Before your interview, take some time to research The Landmark London. Understand their values, mission, and what makes them unique in the hospitality industry. This will help you tailor your answers and show genuine interest.
✨Demonstrate Your Communication Skills
As a Reservations Agent, strong communication is key. During the interview, practice clear and concise responses. Be prepared to discuss how you've handled customer inquiries or complaints in the past, showcasing your ability to provide excellent service.
✨Familiarise Yourself with Relevant Tools
The role requires proficiency in various booking systems like Opera Cloud and others. If you have experience with these tools, be ready to discuss it. If not, mention your willingness to learn and adapt quickly to new technologies.
✨Showcase Your Team Spirit
The company values a positive and energetic team environment. Share examples of how you've contributed to a team in previous roles, highlighting your ability to work collaboratively and support your colleagues.
