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- Tasks: Manage guest relations at night, ensuring top-notch service and memorable experiences.
- Company: Join The Landmark London, a prestigious hotel known for its vibrant culture and commitment to excellence.
- Benefits: Enjoy a competitive salary, discounts, free meals, and extensive development opportunities.
- Why this job: Be part of a fun, diverse team that values your growth and offers a supportive environment.
- Qualifications: Passion for hospitality and a positive attitude are essential; experience in guest relations is a plus.
- Other info: Flexible 4 on 4 off shift pattern with immediate start available.
The predicted salary is between 36000 - 42000 £ per year.
Enrich the Journeys of our People and our Guests as our Night Guest Relations Manager! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Night Guest Relations Manager are:
- Annual earnings to £39,925.00 (£36,925.00 base salary + non-contractual tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Night Guest Relations Manager to join our Front Office on a permanent basis, with an immediate start to consistently deliver memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Night Guest Relations Manager, your main duties and expectations for the role will include:
- To ensure VIP rooms and amenities are prepared to optimum standard whilst performing inspections of bedrooms on a daily basis
- To send a report via the Duty Managers log book to the Managing Director, General Manager and all key managers on the running of the hotel.
- To complete a full inspection of the Hotel including all staff areas in conjunction with the Security inspections.
- To check the daily night audit proof list each night.
- To prepare the daily operations report for the General Manager.
- Night duties to include: Creating PF accounts, run no show report, printing downtime reports, to complete full credit check on in house guests, to cross check all VIP arrivals and traces, overseeing duties of night receptionist and carrying out additional training where necessary, to carry out a full rate check of all in house guests, to respond to guest surveys and guest emails.
You will be required to work such hours as are necessary to fulfil your duties and in any event not less than hours. This shift pattern operates 4 on 4 off.
We are one of Sunday Times’ Top 100 “Best Companies to Work For 2025”, a Leading Hotels of the World member, and have 5 red stars.
If you feel your experience, personality and interest are a match for this Night Guest Relations Manager role, we encourage you to apply today. What makes you unique makes us exceptional! All applicants must be legally eligible to work in the UK.
Night Guest Relations Manager employer: The Landmark London
Contact Detail:
The Landmark London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Guest Relations Manager
✨Tip Number 1
Familiarise yourself with the hotel’s values and culture. The Landmark London emphasises a fun and energetic environment, so showcasing your personality and enthusiasm during any interactions can help you stand out.
✨Tip Number 2
Network with current employees or alumni from your school who may have connections at The Landmark London. Engaging with them can provide insights into the company culture and potentially give you a referral.
✨Tip Number 3
Prepare to discuss your experience in guest relations and how you handle challenging situations. Highlighting specific examples of how you've created memorable experiences for guests will resonate well with the hiring team.
✨Tip Number 4
Research the latest trends in hospitality and guest relations. Being knowledgeable about industry standards and innovations can demonstrate your commitment to providing exceptional service and your readiness for the role.
We think you need these skills to ace Night Guest Relations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest relations and hospitality. Emphasise any previous roles where you provided exceptional service or managed teams, as this will resonate with the responsibilities of a Night Guest Relations Manager.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the hospitality industry. Mention specific experiences that demonstrate your ability to create memorable moments for guests and how you align with the company's values.
Showcase Your Skills: In your application, highlight key skills such as communication, problem-solving, and leadership. Provide examples of how you've successfully handled guest inquiries or resolved issues in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a guest relations role.
How to prepare for a job interview at The Landmark London
✨Show Your Passion for Guest Relations
As a Night Guest Relations Manager, your enthusiasm for creating memorable experiences is crucial. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles.
✨Demonstrate Attention to Detail
This role involves inspecting rooms and ensuring VIP amenities are up to standard. Highlight your meticulous nature by discussing past experiences where your attention to detail made a significant impact.
✨Familiarise Yourself with the Hotel's Values
The Landmark London values energy, passion, and community. Research their mission and values, and be ready to explain how your personal values align with theirs during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle guest complaints. Think of scenarios from your past experience where you successfully resolved issues and improved guest satisfaction.
