At a Glance
- Tasks: Lead a passionate team to deliver five-star service and memorable guest experiences.
- Company: The Landmark London, a top-rated hotel known for its vibrant culture.
- Benefits: Competitive salary, generous discounts, healthcare support, and career development opportunities.
- Other info: Be part of a diverse community with excellent growth potential and fun events.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Experience in team management and a passion for exceptional service.
The predicted salary is between 60000 - 80000 £ per year.
Enrich the Journeys of our People and our Guests as our Director of Accommodation Services! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Director of Accommodation Services are:
- Salary: Competitive
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to healthcare cash plan
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Director of Accommodation Services, to join our Accommodation Services Team on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
Role Overview
As a Director of Accommodation Services, your main duties and expectations for the role will include:
- Team Management: Oversee all Housekeeping and Laundry department staff, including hotel employees, agency personnel, and contract cleaners, ensuring high standards of service and performance across the property.
- Cross-Department Coordination: Collaborate with multiple departments, Front Office, Engineering, and Guest Relations to ensure seamless service delivery and meet the expectations of all guests.
- Leadership of Senior Team: To be an active member of the hotels Senior Management Team. To direct and guide senior team members and Supervisors to ensure that all accommodation areas are consistently cleaned and maintained to the highest standards.
- Staff Training & Development: Lead a large team, identify and provide ongoing training and development to ensure excellence in service standards and performance across all departments.
- Financial management: Manage and be involved with the department’s financial performance, including preparing payroll forecasts, budget projections, P&L results, and contributing to the Capex preparation and annual budgeting processes.
You will be required to work hours as necessary to fulfil your duties according to business needs, and in any event not less than 40 hours per week.
Company Highlights
- One of Sunday Times’ Top 100 “Best Companies to Work For 2026”
- Leaders Club Hotel of the Year Award 2025
- A Leading Hotels of the World member
- 5 red stars
- 2 rosettes
- Earth Check Silver Certified 2025
If you feel your experience, personality and interest are a match for this Director of Accommodation Services role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Director of Accommodation Services in London employer: The Landmark London
The Landmark London is an exceptional employer that prioritises the growth and well-being of its team members, offering a vibrant work culture filled with energy and passion. Located conveniently near Marylebone station, employees enjoy competitive salaries, extensive benefits including discounts across properties, and opportunities for professional development through world-class training programmes. Join us to be part of a diverse community that values your unique contributions and fosters a supportive environment for both personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Accommodation Services in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at The Landmark London. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your passion for hospitality aligns with our mission to deliver five-star service. We love candidates who can bring positive energy to our team!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through! Think about examples from your past experiences that highlight your leadership and team management skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank you email can leave a lasting impression. It shows us that you’re genuinely interested in the role and appreciate the opportunity to chat with us.
We think you need these skills to ace Director of Accommodation Services in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how your passion for hospitality and service aligns with our mission to enrich the journeys of our guests and team members.
Tailor Your CV:Make sure your CV is tailored to highlight your relevant experience in accommodation services. We love seeing how your unique background can contribute to our vibrant team, so don’t hold back on showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Director of Accommodation Services role. Share specific examples of your leadership and management skills, and how you’ve created memorable experiences in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better, so don’t miss out on this opportunity!
How to prepare for a job interview at The Landmark London
✨Know the Company Inside Out
Before your interview, take some time to research The Landmark London. Understand their values, mission, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in becoming part of their team.
✨Showcase Your Leadership Skills
As a Director of Accommodation Services, you'll be leading a large team. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or implemented training programmes. Highlighting these skills will demonstrate your capability to lead and inspire others.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing a crisis in the housekeeping department or coordinating with other departments. Think through potential scenarios and outline your approach to ensure seamless service delivery.
✨Emphasise Your Passion for Guest Experience
The role is all about enriching the journeys of guests. Be ready to discuss your philosophy on guest service and share stories that illustrate your commitment to creating memorable experiences. This will resonate well with the interviewers and align with their focus on five-star service.
