At a Glance
- Tasks: Lead a vibrant team to deliver five-star service and create memorable guest experiences.
- Company: Join The Landmark London, a top-rated hotel known for its energy and passion.
- Benefits: Earn up to £32,500, enjoy discounts, complimentary meals, and extensive career development.
- Other info: Work in a dynamic environment with opportunities for recognition and fun events.
- Why this job: Be part of a diverse community that values your growth and unique contributions.
- Qualifications: Passion for hospitality and strong leadership skills are essential.
The predicted salary is between 32500 - 32500 € per year.
Enrich the Journeys of our People and our Guests as our Front Office Supervisor! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the benefits you will enjoy as a Front Office Supervisor are:
- Annual Earnings up to £32,500.00 (£28,909.06 basic salary + non-contractual tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Front Office Supervisor to join our Front Office on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
Responsibilities:
- To exercise empowerment in handling guest complaints, taking corrective action such as allowing certain charges off the guest's account, recording this action in the guest's history and reporting it to Front Office Management when needed.
- To make room assignments for incoming guests using advance reservations requests and personal empowerment as a basis for selection.
- To increase the hotel’s revenue by up-selling room categories, in accordance with set targets and daily availability.
- To supervise the Front Office Clerks in their work, ensuring maximum performance, good time keeping and ensuring they are displaying company behaviours at all times.
- To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, Assistant Director of Rooms/Director of Rooms.
You will be required to work 40 hours per week, on a shift rota.
About the Hotel:
- One of Sunday Times’ Top 100 “Best Companies to Work For 2025”
- Leaders Club Hotel of the Year Award 2025
- A Leading Hotels of the World member
- 5 red stars
- 2 rosettes
- Earth Check Silver Certified 2025
If you feel your experience, personality and interest are a match for this Front Office Supervisor role, we encourage you to apply today. What makes you unique makes us exceptional!
Front Office Supervisor employer: The Landmark London
The Landmark London is an exceptional employer that prioritises the growth and well-being of its team members, offering a vibrant work culture filled with energy and passion. Located conveniently near major transport links, employees enjoy competitive earnings, extensive benefits including discounts across properties, and opportunities for professional development through tailored programmes. Join us to be part of a diverse community that values your unique contributions and fosters a supportive environment for both personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Landmark London's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experiences and demonstrate how your strengths align with the Front Office Supervisor role.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look sharp and professional for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent the hotel’s five-star service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’d be a fantastic fit for the Front Office Supervisor position at The Landmark London.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the Front Office Supervisor role shine through! We want to see how excited you are about enriching the journeys of our guests and being part of our vibrant team.
Tailor Your CV:Make sure your CV is tailored to highlight your relevant experience and skills. We love seeing how your background aligns with our values and the responsibilities of the role, so don’t hold back on showcasing your strengths!
Craft a Personal Cover Letter:A personal touch goes a long way! Write a cover letter that reflects your personality and explains why you’re the perfect fit for us. Share specific examples of how you've handled guest complaints or led a team in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our journey!
How to prepare for a job interview at The Landmark London
✨Know the Hotel Inside Out
Before your interview, take some time to research The Landmark London. Familiarise yourself with its history, values, and unique offerings. This will not only show your genuine interest but also help you connect your skills and experiences to their mission of enriching guest journeys.
✨Showcase Your People Skills
As a Front Office Supervisor, you'll be interacting with guests and team members constantly. Prepare examples that highlight your ability to handle guest complaints, empower your team, and create memorable moments. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Passion for Service
The hotel industry thrives on passion and energy. Be ready to discuss what excites you about providing five-star service and how you can contribute to a happy and fun environment. Share personal anecdotes that reflect your commitment to exceptional guest experiences.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions that show your interest in the role and the company culture. Ask about opportunities for growth, team dynamics, or how they celebrate employee achievements. This will demonstrate your enthusiasm and help you assess if it's the right fit for you.
