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- Tasks: Lead the front office team, ensuring exceptional service and guest satisfaction.
- Company: The Landmark London is a vibrant hotel near major transport links, offering a dynamic work environment.
- Benefits: Enjoy a competitive salary, paid overtime, free meals, discounts, and wellness support.
- Why this job: Join a supportive team focused on growth, community impact, and memorable guest experiences.
- Qualifications: Passion for hospitality and a commitment to delivering five-star service required.
- Other info: Opportunities for apprenticeships and participation in social events and initiatives.
The predicted salary is between 24500 - 33500 £ per year.
The Landmark London is looking for a Front Office Supervisor to join our team. Located opposite Marylebone train and tube station, and within walking distance of Baker Street and Edgware Road stations, we offer a vibrant work environment. We value positive energy and a team-oriented attitude, supporting your growth through tailored development plans, apprenticeships, and management programs.
Key benefits include:
- Salary of £29,500 (including service charge) plus paid overtime
- 28 paid holidays, increasing with service
- Free meals during shifts
- Company pension contributions
- 50% discount across our restaurants
- Discounts on hotel stays and spa services
- Season ticket loan
- Recommend a Friend incentive
- Access to online GP, mental health support, and virtual wellbeing programs
- Bike to work scheme
- Uniforms provided and laundered free of charge
- Opportunities for apprenticeships and educational sponsorships
- Participation in taskforces focusing on business, community, and environmental initiatives
- Employee Assistance Program and recognition schemes
- Social events including gala dinners
We are seeking a passionate Front Office Supervisor to join our Front Office Department on a permanent basis, committed to delivering memorable moments and five-star service to our guests and team.
Front Office Shift Leader employer: The Landmark London
Contact Detail:
The Landmark London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Shift Leader
✨Tip Number 1
Familiarise yourself with The Landmark London's values and culture. Understanding their commitment to positive energy and team-oriented attitudes will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your experience in delivering exceptional customer service. Be ready to share specific examples of how you've created memorable moments for guests in previous roles, as this is crucial for a Front Office Supervisor.
✨Tip Number 3
Network with current or former employees of The Landmark London. Engaging with them can provide insights into the work environment and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your leadership style and how you motivate a team. As a Front Office Supervisor, demonstrating your ability to lead and inspire others will be key to landing the job.
We think you need these skills to ace Front Office Shift Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Front Office Shift Leader. Tailor your application to highlight relevant experience and skills that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous roles in hospitality, particularly any supervisory or leadership positions. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent customer service.
Write a Strong Cover Letter: In your cover letter, express your passion for the hospitality industry and your commitment to delivering five-star service. Mention specific experiences that showcase your team-oriented attitude and how you can contribute to the vibrant work environment at The Landmark London.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a front office role.
How to prepare for a job interview at The Landmark London
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to provide excellent service, as this aligns with the company's commitment to delivering memorable moments.
✨Demonstrate Team Spirit
Since the role requires a team-oriented attitude, be prepared to discuss how you've successfully collaborated with colleagues in previous positions. Highlight any instances where you contributed to a positive work environment or helped resolve conflicts.
✨Familiarise Yourself with the Company
Research The Landmark London and its values before the interview. Understanding their approach to guest service and community initiatives will allow you to tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might inquire about the training programmes they offer or how they support employee growth and development.
