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- Tasks: Greet guests, assist with luggage, and ensure smooth hotel entrance traffic.
- Company: Join The Landmark London, a top-rated hotel known for its vibrant team culture.
- Benefits: Enjoy up to £28,460.86 annual earnings, discounts, free meals, and medical support.
- Why this job: Be part of a fun, diverse team delivering five-star service and memorable experiences.
- Qualifications: No specific qualifications required, just a positive attitude and passion for hospitality.
- Other info: Immediate start available; uniforms provided and laundered.
The predicted salary is between 25460 - 28460 £ per year.
Enrich the journeys of our people and our guests as our Doorperson! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Doorperson are:
- Annual earnings up to £28,460.86 (£25,460.86 base salary + non-contractual tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Doorperson to join our Concierge Team on a permanent basis, with an immediate start to consistently deliver memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Doorperson, your main duties and expectations for the role will include:
- Greet arriving guests in a friendly and courteous manner, using their name if known, welcome them to the hotel; open car/taxi and hotel doors, and assist guests departing with cars.
- Unload luggage carefully; directing guests to Reception area; ensure the Luggage Porter is available for delivery of the luggage to the baggage room.
- Assist departing guests and patrons by opening hotel and car doors, assisting them carefully loading their luggage, as directed by the guest.
- Perform tasks as delegated by the Concierge on duty to provide maximum guest service; demonstrate a high standard of personalised, friendly and professional service at all times.
- Notify the Chief Concierge, Assistant Concierge and/or Assistant Manager on duty of any guest problems or complaints for immediate handling.
- Ensure the smooth flow of traffic in the entrance drive of the hotel; prohibit unauthorised vehicles from parking at the entrance.
You will be required to work 40 hours per week, on a shift rota.
If you feel your experience, personality and interest are a match for this Doorperson role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Doorperson employer: The Landmark London
Contact Detail:
The Landmark London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Doorperson
✨Tip Number 1
Familiarise yourself with The Landmark London and its unique offerings. Understanding the hotel's services and amenities will help you engage with guests more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your greeting and customer service skills. As a Doorperson, first impressions matter, so being warm and welcoming is key. Role-play with friends or family to refine your approach.
✨Tip Number 3
Network with current or former employees of The Landmark London. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Showcase your passion for hospitality. During any interactions, whether in person or online, express your genuine interest in creating memorable experiences for guests, as this aligns with the hotel's values.
We think you need these skills to ace Doorperson
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Doorperson. Familiarise yourself with the key duties such as greeting guests, assisting with luggage, and maintaining a smooth flow of traffic at the hotel entrance.
Tailor Your CV: Highlight relevant experience in customer service or hospitality in your CV. Emphasise any previous roles where you demonstrated strong interpersonal skills, attention to detail, and the ability to work in a fast-paced environment.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for the role and the hotel industry. Mention why you want to work at The Landmark London specifically and how your unique qualities align with their values of energy and community.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial for a Doorperson role.
How to prepare for a job interview at The Landmark London
✨Show Your Personality
As a Doorperson, your role is all about making guests feel welcome. Be sure to showcase your friendly and approachable personality during the interview. Smile, maintain eye contact, and engage with the interviewer as if they were a guest.
✨Know the Hotel
Familiarise yourself with The Landmark London and its services before the interview. Being able to discuss the hotel's history, amenities, and unique offerings will demonstrate your genuine interest in the position and the company.
✨Highlight Customer Service Skills
Prepare examples from your past experiences that showcase your customer service skills. Discuss situations where you went above and beyond for a guest or resolved a complaint effectively, as this is crucial for a Doorperson role.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This not only shows respect for the interview process but also reflects the high standards expected in a five-star hotel environment.
