At a Glance
- Tasks: Welcome guests with a smile, assist with luggage, and ensure a smooth hotel experience.
- Company: Join a top-rated hotel known for its vibrant culture and commitment to staff growth.
- Benefits: Earn up to £28,460.86, enjoy discounts, free meals, and access to wellness support.
- Other info: Flexible shifts, career development opportunities, and fun social events await you!
- Why this job: Be part of a prestigious team and make every guest's stay memorable.
- Qualifications: Friendly attitude and a passion for providing excellent customer service.
The predicted salary is between 26436 - 28460 £ per year.
Enrich the journeys of our people and our guests as our Doorperson! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Benefits
- Annual earnings up to £28,460.86 (£26,436.80 base salary + non-contractual tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
Responsibilities
- Greet arriving guests in a friendly and courteous manner, using their name if known, welcome them to the hotel; open car/taxi and hotel doors, and assist guests departing with cars.
- Unload luggage carefully; directing guests to Reception area; ensure the Luggage Porter is available for delivery of the luggage to the baggage room.
- Assist departing guests and patrons by opening hotel and car doors, assisting them carefully loading their luggage, as directed by the guest.
- Perform tasks as delegated by the Concierge on duty to provide maximum guest service; demonstrate a high standard of personalised, friendly and professional service at all times.
- Notify the Chief Concierge, Assistant Concierge and/or Assistant Manager on duty of any guest problems or complaints for immediate handling.
- Ensure the smooth flow of traffic in the entrance drive of the hotel; prohibit unauthorised vehicles from parking at the entrance.
Working Hours
You will be required to work 40 hours per week, on a shift rota.
Why Join Us
We are one of Sunday Times’ Top 100 "Best Companies to Work For 2026", Leaders Club Hotel of the Year Award 2025, a Leading Hotels of the World member, 5 red stars, 2 rosettes, Earth Check Silver Certified 2025.
Application
If you feel your experience, personality and interest are a match for this Doorperson role, we encourage you to apply today. What makes you unique makes us exceptional! All applicants must be legally eligible to work in the UK.
Doorperson employer: The Landmark London
The Landmark London is an exceptional employer, offering a vibrant work culture where your individuality is celebrated and your professional growth is nurtured. Located conveniently near major transport links, we provide a range of benefits including competitive earnings, extensive discounts, and opportunities for personal development through world-class training programmes. Join us to be part of a team that values passion, community engagement, and employee recognition, making every day at work a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Doorperson
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with The Landmark London’s services and amenities. This way, when you chat with the hiring team, you can show off your knowledge and passion for the role.
✨Tip Number 2
When you get the chance to meet the team, don’t just be a wallflower! Engage with them, ask questions, and share your thoughts on guest service. We love seeing candidates who are genuinely interested in making guests feel special.
✨Tip Number 3
Dress to impress! As a Doorperson, you’ll be the first face guests see, so make sure you look sharp and professional. It shows you care about the role and the experience of our guests.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for unique individuals like you to join our vibrant team!
We think you need these skills to ace Doorperson
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share what makes you unique and how you can bring that energy to our team.
Tailor Your Application:Make sure to tailor your application to the Doorperson role. Highlight any relevant experience or skills that match the job description, like customer service or teamwork. This shows us you’re genuinely interested in joining our journey!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Landmark London
✨Know the Hotel Inside Out
Before your interview, take some time to research The Landmark London. Familiarise yourself with its history, values, and the services it offers. This will not only show your genuine interest in the role but also help you answer questions more confidently.
✨Practice Your Greeting Skills
As a Doorperson, first impressions are key! Practice greeting friends or family as if they were guests. Use their names if you know them, and focus on being warm and welcoming. This will help you feel more comfortable when it comes to making guests feel special during the interview.
✨Showcase Your Problem-Solving Abilities
Think of examples from your past experiences where you handled guest complaints or tricky situations. Be ready to share these stories during the interview to demonstrate your ability to provide excellent service and resolve issues effectively.
✨Dress the Part
Make sure to dress smartly for your interview. A polished appearance reflects your professionalism and respect for the role. Remember, as a Doorperson, you'll be the face of the hotel, so looking the part is essential!
