At a Glance
- Tasks: Lead spa operations, ensuring exceptional guest experiences and team performance.
- Company: The Landmark London, a vibrant and award-winning hotel.
- Benefits: Earn up to £70,000, enjoy discounts, and access health support.
- Other info: Be part of a diverse community with excellent career growth opportunities.
- Why this job: Join a passionate team and make a real impact in wellness.
- Qualifications: Experience in spa management and a flair for leadership.
The predicted salary is between 70000 - 70000 £ per year.
Enrich the Journeys of our People and our Guests as our Director of Spa! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Director of Spa are:
- Annual earnings to £70,000
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to Health Care cash plan
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world‑class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Director of Spa, to join our Spa Department on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Director of Spa, your main duties and expectations for the role will include:
- Leading all spa, wellness and fitness operations, ensuring exceptional guest experience, strong commercial performance and seamless day‑to‑day delivery.
- Owning the end‑to‑end wellbeing journey, from arrival through treatments, relaxation, and departure; embedding signature rituals that define the Spa experience.
- Overseeing the safe and effective operation of all facilities, including water quality, compliance, preventative maintenance and optimal guest flow.
- Driving revenue across treatments, retail, membership and wellbeing experiences through data‑led strategies, innovative programming and outstanding team performance.
- Recruiting, developing and inspiring a high‑performing team of therapists, receptionists and spa attendants; maintaining elevated service and training standards.
- Collaborating with marketing and PR teams to build partnerships, wellness activations and engagement.
- Acting as an ambassador of the Spa & Wellbeing concept, continuously evolving the experience in line with guest insight, industry innovations and brand standards.
You will be required to work such hours as are necessary to fulfil your duties and in any event not less than 40 hours.
If you feel your experience, personality and interest are a match for this Director of Spa role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Director of Spa employer: The Landmark London
The Landmark London is an exceptional employer, offering a vibrant work culture where passion and energy thrive. With competitive benefits including a generous salary, extensive discounts, and opportunities for personal and professional growth, employees are supported in their journey to success. Located conveniently near major transport links, the hotel fosters a community of diverse backgrounds, ensuring that every team member feels valued and empowered to contribute to memorable guest experiences.
