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- Tasks: Lead a dynamic team to deliver five-star service and manage accommodation standards.
- Company: Join The Landmark London, a vibrant hotel near Marylebone station, known for its passionate team.
- Benefits: Enjoy competitive salary, discounts, complimentary stays, and extensive wellness support.
- Why this job: Be part of a fun, diverse community focused on growth and memorable guest experiences.
- Qualifications: Experience in hospitality management and a passion for team leadership are essential.
- Other info: Immediate start available; embrace a role that values your unique contributions.
The predicted salary is between 43200 - 72000 £ per year.
Enrich the Journeys of our People and our Guests as our Director of Accommodation Services! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Director of Accommodation Services are:
- Salary: Competitive
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Director of Accommodation Services to join our Accommodation Services Team on a permanent basis, with an immediate start to consistently deliver memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Director of Accommodation Services, your main duties and expectations for the role will include:
- Team Management: Oversee all Housekeeping and Laundry department staff, including hotel employees, agency personnel, and contract cleaners, ensuring high standards of service and performance across the property.
- Cross-Department Coordination: Collaborate with multiple departments, Front Office, Engineering, and Guest Relations to ensure seamless service delivery and meet the expectations of all guests.
- Leadership of Senior Team: To be an active member of the hotels Senior Management Team. To direct and guide senior team members and Supervisors to ensure that all accommodation areas are consistently cleaned and maintained to the highest standards.
- Staff Training & Development: Lead a large team, identify and provide ongoing training and development to ensure excellence in service standards and performance across all departments.
- Financial management: Manage and be involved with the department's financial performance, including preparing payroll forecasts, budget projections, P&L results, and contributing to the Capex preparation and annual budgeting processes.
You will be required to work hours as necessary to fulfil your duties according to business needs, and in any event not less than 40 hours per week. If you feel your experience, personality and interest are a match for this Director of Accommodation Services role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Director of Accommodation Services - London employer: The Landmark London
Contact Detail:
The Landmark London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Accommodation Services - London
✨Tip Number 1
Network with current and former employees of The Landmark London. Reach out on LinkedIn or attend industry events to gain insights about the company culture and expectations for the Director of Accommodation Services role.
✨Tip Number 2
Familiarise yourself with the latest trends in accommodation services and hospitality management. Being knowledgeable about current best practices will help you stand out during interviews and discussions.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your leadership skills, financial management abilities, and success in team training and development. Tailoring your stories to align with the job description can make a strong impression.
✨Tip Number 4
Show your enthusiasm for creating memorable guest experiences. Think of innovative ideas or initiatives you could implement in the role and be ready to discuss them during your interview to showcase your passion for the position.
We think you need these skills to ace Director of Accommodation Services - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in accommodation services, team management, and financial oversight. Use specific examples that demonstrate your leadership skills and ability to maintain high service standards.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the hospitality industry. Mention how your unique experiences align with the company's values and the specific responsibilities of the Director of Accommodation Services.
Showcase Your Leadership Skills: In your application, emphasise your experience in leading teams and training staff. Provide examples of how you have successfully managed diverse teams and improved service delivery in previous roles.
Highlight Financial Acumen: Since the role involves financial management, include details about your experience with budgeting, payroll forecasts, and P&L results. This will demonstrate your capability to manage the department's financial performance effectively.
How to prepare for a job interview at The Landmark London
✨Showcase Your Leadership Skills
As a Director of Accommodation Services, you'll be leading a large team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any training or development initiatives you've implemented.
✨Demonstrate Cross-Department Collaboration
This role requires working closely with various departments. Prepare to share experiences where you've effectively collaborated with other teams, such as Front Office or Engineering, to enhance guest experiences and service delivery.
✨Understand Financial Management
Familiarise yourself with financial management concepts relevant to the role, such as budget projections and P&L results. Be ready to discuss how you've managed budgets in previous positions and how you can contribute to the financial performance of the department.
✨Emphasise Your Passion for Guest Experience
The job is all about enriching the journeys of guests. Share your passion for hospitality and provide examples of how you've gone above and beyond to ensure memorable experiences for guests in your previous roles.
