At a Glance
- Tasks: Welcome guests with a smile, assist with luggage, and ensure a smooth hotel experience.
- Company: Join a top-rated hotel known for its vibrant culture and exceptional service.
- Benefits: Earn up to £28,460, enjoy discounts, free meals, and comprehensive health support.
- Other info: Flexible shifts, career development opportunities, and fun social events await you!
- Why this job: Be part of a prestigious team and make every guest's stay memorable.
- Qualifications: Friendly attitude and a passion for customer service are essential.
The predicted salary is between 26436 - 28460 £ per year.
Enrich the journeys of our people and our guests as our Doorperson! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Benefits
- Annual earnings up to £28,460.86 (£26,436.80 base salary + non-contractual tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
Responsibilities
- Greet arriving guests in a friendly and courteous manner, using their name if known, welcome them to the hotel; open car/taxi and hotel doors, and assist guests departing with cars.
- Unload luggage carefully; directing guests to Reception area; ensure the Luggage Porter is available for delivery of the luggage to the baggage room.
- Assist departing guests and patrons by opening hotel and car doors, assisting them carefully loading their luggage, as directed by the guest.
- Perform tasks as delegated by the Concierge on duty to provide maximum guest service; demonstrate a high standard of personalised, friendly and professional service at all times.
- Notify the Chief Concierge, Assistant Concierge and/or Assistant Manager on duty of any guest problems or complaints for immediate handling.
- Ensure the smooth flow of traffic in the entrance drive of the hotel; prohibit unauthorised vehicles from parking at the entrance.
Working Hours
You will be required to work 40 hours per week, on a shift rota.
Why Join Us
We are one of Sunday Times’ Top 100 "Best Companies to Work For 2026", Leaders Club Hotel of the Year Award 2025, a Leading Hotels of the World member, 5 red stars, 2 rosettes, Earth Check Silver Certified 2025.
Application
If you feel your experience, personality and interest are a match for this Doorperson role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Doorperson in City of Westminster employer: The Landmark London
The Landmark London is an exceptional employer, offering a vibrant work culture where your strengths and growth potential are truly valued. Located conveniently near major transport links, we provide a range of benefits including competitive earnings, extensive discounts, and opportunities for personal development through world-class training programmes. Join us to be part of a team that celebrates individuality and fosters a supportive environment, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Doorperson in City of Westminster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Landmark London. Understand their values and what makes them tick. This way, you can show off how your personality and skills align with their vibe.
✨Tip Number 2
Practice your greeting! As a Doorperson, first impressions are everything. Stand in front of a mirror and rehearse your warmest welcome. Remember, using guests' names can make all the difference!
✨Tip Number 3
Show your passion for service! During your interview, share stories that highlight your dedication to guest satisfaction. We love to hear about times you've gone above and beyond to make someone's day better.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team at The Landmark London. Don’t miss out on this opportunity!
We think you need these skills to ace Doorperson in City of Westminster
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can enrich our guests' journeys.
Tailor Your Application:Make sure to customise your application for the Doorperson role. Highlight your relevant experience and skills that align with our values of energy and passion. This shows us you’re genuinely interested in joining our team!
Keep It Professional:While we love a friendly tone, remember to keep your application professional. Use clear language and check for any spelling or grammar mistakes. A polished application reflects your attention to detail, which is key for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Landmark London
✨Know the Hotel Inside Out
Before your interview, take some time to research The Landmark London. Familiarise yourself with its history, values, and the services it offers. This will not only show your genuine interest in the role but also help you answer questions more confidently.
✨Practice Your Greeting Skills
As a Doorperson, first impressions are everything! Practice greeting friends or family members as if they were guests. Use their names if you know them, and focus on being warm and welcoming. This will help you feel more comfortable when it comes to making those important introductions during the interview.
✨Showcase Your Problem-Solving Abilities
Think of examples from your past experiences where you had to handle guest complaints or tricky situations. Be ready to share these stories during the interview, highlighting how you resolved issues while maintaining a high standard of service. This will demonstrate your ability to think on your feet.
✨Dress the Part
Even though you might be applying for a role that involves wearing a uniform, it's essential to dress smartly for the interview. Opt for professional attire that reflects the hotel's standards. This shows respect for the position and gives a glimpse of how you’ll represent the hotel to guests.
