At a Glance
- Tasks: Lead a passionate team to deliver five-star service and memorable guest experiences.
- Company: The Landmark London, a top-rated hotel known for its vibrant culture.
- Benefits: Competitive salary, generous discounts, wellness support, and career development opportunities.
- Other info: Be part of a diverse community with excellent growth potential and fun events.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Experience in team management and a passion for exceptional service.
The predicted salary is between 60000 - 80000 £ per year.
Enrich the Journeys of our People and our Guests as our Director of Accommodation Services! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Director of Accommodation Services are:
- Salary: Competitive
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to healthcare cash plan
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Director of Accommodation Services, to join our Accommodation Services Team on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
Role Overview
As a Director of Accommodation Services, your main duties and expectations for the role will include:
- Team Management: Oversee all Housekeeping and Laundry department staff, including hotel employees, agency personnel, and contract cleaners, ensuring high standards of service and performance across the property.
- Cross-Department Coordination: Collaborate with multiple departments, Front Office, Engineering, and Guest Relations to ensure seamless service delivery and meet the expectations of all guests.
- Leadership of Senior Team: To be an active member of the hotels Senior Management Team. To direct and guide senior team members and Supervisors to ensure that all accommodation areas are consistently cleaned and maintained to the highest standards.
- Staff Training & Development: Lead a large team, identify and provide ongoing training and development to ensure excellence in service standards and performance across all departments.
- Financial management: Manage and be involved with the department’s financial performance, including preparing payroll forecasts, budget projections, P&L results, and contributing to the Capex preparation and annual budgeting processes.
You will be required to work hours as necessary to fulfil your duties according to business needs, and in any event not less than 40 hours per week.
Company Highlights
- One of Sunday Times’ Top 100 “Best Companies to Work For 2026”
- Leaders Club Hotel of the Year Award 2025
- A Leading Hotels of the World member
- 5 red stars
- 2 rosettes
- Earth Check Silver Certified 2025
If you feel your experience, personality and interest are a match for this Director of Accommodation Services role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Director of Accommodation Services in City of Westminster employer: The Landmark London
The Landmark London is an exceptional employer that fosters a vibrant and inclusive work culture, where your strengths and growth potential are truly valued. Located conveniently opposite Marylebone station, we offer competitive salaries, extensive benefits including generous discounts, healthcare support, and opportunities for professional development through world-class training programmes. Join us to be part of a passionate team dedicated to delivering memorable experiences while enjoying a supportive environment that prioritises both personal and career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Accommodation Services in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at The Landmark London. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Show your passion during interviews! When you get the chance to meet the team, let your enthusiasm for hospitality shine through. Share your ideas on how to enhance guest experiences and contribute to the vibrant culture at The Landmark.
✨Tip Number 3
Prepare for situational questions! Think about scenarios where you've led a team or improved service standards. We want to hear how you’ve tackled challenges and made a positive impact in your previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It shows your professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Director of Accommodation Services in City of Westminster
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how your passion for hospitality and service aligns with our mission to enrich the journeys of our guests and team members.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the Director of Accommodation Services role. We love seeing how your unique background can contribute to our vibrant team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. This helps us quickly see how you fit into our fun and energetic environment.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at The Landmark London
✨Know the Company Inside Out
Before your interview, take some time to research The Landmark London. Understand their values, mission, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Director of Accommodation Services, you'll be leading a large team. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or implemented training programmes. Highlighting these skills will demonstrate your capability to lead and inspire others.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing a crisis in the housekeeping department or coordinating with other departments. Think through potential scenarios and outline your approach to ensure seamless service delivery.
✨Emphasise Your Passion for Guest Experience
The role is all about enriching the journeys of guests. Be ready to discuss your philosophy on guest service and share stories that illustrate your commitment to creating memorable moments. This will resonate well with the interviewers and align with their focus on five-star service.
