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- Tasks: Lead a team in managing bookings and inquiries for a vibrant hotel environment.
- Company: The Landmark London is a five-star hotel known for its exceptional service and growth opportunities.
- Benefits: Enjoy up to £42,000 annual earnings, discounts, free meals, and private medical insurance.
- Why this job: Join a top-rated company with a positive culture and opportunities for personal development.
- Qualifications: No specific qualifications required; just bring your passion and dedication!
- Other info: Participate in community initiatives and enjoy recognition schemes and social events.
The predicted salary is between 30000 - 42000 £ per year.
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Join Our Team as an Assistant Reservations Manager at The Landmark London
The Landmark London is seeking passionate individuals to enrich the journeys of our guests and team members. Located opposite Marylebone station and near Baker Street and Edgware Road stations, we offer a vibrant environment full of energy and growth opportunities.
Benefits of Working with Us
As an Assistant Reservations Manager, you will enjoy:
- Annual earnings up to £42,000 (£38,500 base salary + non-contractual tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments
- Free meals on duty
- Team member and Friends & Family rates
- Complimentary stay after passing probation
- Discounts on our benefits platform
- Private medical insurance
- Development programs including apprenticeships and management training
- Interest-free season ticket loan
- Employee Assistance Programme with 24/7 online GP and mental health support
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered free of charge
- Participation in taskforces supporting business, community, and environmental initiatives
- Recognition schemes and social events such as gala dinners
Role Overview
We are looking for a dedicated Assistant Reservations Manager to join our Central Reservations Department on a permanent basis, starting immediately. Your role will involve delivering memorable experiences and five-star service, fostering a positive and diverse team environment.
Key Responsibilities
- Support the Central Reservations Manager in leading and supervising a team handling bookings and inquiries across three hotels and apartments, including F&B and Spa services.
- Assist with team rotas and resource planning, ensuring effective coverage during peak and off-peak times.
- Manage workload distribution, ensuring prompt responses and booking conversions.
- Maintain detailed knowledge of each property’s features, policies, and procedures.
- Support product knowledge training for team members.
Work hours will be a minimum of 40 hours per week as required by the role.
About Us
- Recognized in The Sunday Times’ Top 100 “Best Companies to Work For 2025”
- A member of The Leading Hotels of the World
- Five-star rating
- Earth Check Silver Certification 2025
If you believe your experience, personality, and interests align with this role, we encourage you to apply today. Your uniqueness makes us exceptional!
All applicants must be legally eligible to work in the UK.
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Assistant Reservations Manager employer: The Landmark London
Contact Detail:
The Landmark London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Reservations Manager
✨Tip Number 1
Familiarise yourself with The Landmark London's unique offerings and services. Understanding the specific features of each property will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of The Landmark London on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your experience in managing teams and handling customer inquiries. Highlighting relevant examples from your past roles will showcase your capability to support the Central Reservations Manager effectively.
✨Tip Number 4
Stay updated on industry trends and best practices in hospitality management. Being knowledgeable about current developments can set you apart as a candidate who is proactive and passionate about the field.
We think you need these skills to ace Assistant Reservations Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Assistant Reservations Manager position. Tailor your application to highlight relevant experience and skills that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in reservations or hospitality management. Use bullet points to make it easy to read, and quantify your achievements where possible to demonstrate your impact.
Write a Strong Cover Letter: Your cover letter should express your passion for the role and the company. Mention specific aspects of The Landmark London that attract you, and explain how your background makes you a great fit for their team.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in reservations management.
How to prepare for a job interview at The Landmark London
✨Know the Company
Before your interview, take some time to research The Landmark London. Understand their values, mission, and what makes them stand out in the hospitality industry. This will help you tailor your answers and show genuine interest.
✨Showcase Your Leadership Skills
As an Assistant Reservations Manager, you'll be supervising a team. Be prepared to discuss your previous leadership experiences, how you handle team dynamics, and any strategies you've used to motivate and support your colleagues.
✨Demonstrate Customer Service Excellence
This role is all about delivering memorable experiences. Prepare examples of how you've gone above and beyond for customers in the past, and be ready to discuss how you would handle challenging situations with guests.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
