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- Tasks: Deliver luggage and assist guests with transportation in a vibrant hotel environment.
- Company: Join The Landmark London, a top-rated hotel known for its exceptional service and community spirit.
- Benefits: Enjoy a competitive salary, discounts, complimentary meals, and extensive development opportunities.
- Why this job: Be part of a fun, diverse team that values your growth and creates memorable guest experiences.
- Qualifications: No specific experience required, just bring your positive energy and passion for hospitality!
- Other info: Immediate start available; work 40 hours per week on a flexible shift rota.
The predicted salary is between 20000 - 30000 £ per year.
Luggage Porter – London Enrich the Journeys of our People and our Guests as our Luggage Porter ! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations. Some of the brilliant benefits you will enjoy as a Luggage Porter are: Salary: 25,008.76 + service charge Pension with company contributions 50% discount in all our restaurants and Spa treatments across our properties Team member and Friends & Family rates across our properties Complimentary stay after passing probation Extensive discounts on our benefits platform Access to private medical insurance Interest free season ticket loan Employee Assistance Programme – 24/7 online GP, mental health support and virtual wellbeing Support through development plans, apprenticeships and world-class management development programmes to be the best you can be Bike to work scheme Recommend a Friend incentive Uniforms provided and laundered complimentary Free meals on duty Opportunity to join our taskforces to contribute to the business focuses, community and environment Employee recognition schemes and Social Committee events including gala dinners and much more! We are currently looking for a passionate Luggage Porter , to join our Concierge Team on a permanent , with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs. As a Luggage Porter , your main duties and expectations for the role will include: Deliver luggage in line with LQA leading standards, within 10 minutes of guest arrival. Assist departing guests with their luggage and transportation arrangements, by picking up luggage from guest rooms, and checking it, or bringing it to the entrance, loading it in the car, etc, as required by the guest. To assist the Concierge on duty as required by answering the telephone, taking messages, providing information, etc as required by the guest Notify the Chief Concierge, Assistant Concierge and/or Assistant Manager on duty of any guest problems or complaints for immediate handling. Provide directions or general information to guests or patrons as may be required; aware at all times of all hotel services, hours of operation, locations, etc. You will be required to work 40 hours per week, on a shift rota. We are … #3 best large company to work for in The Best Companies to Work For List 2024 (10th year in a row to reach the top 100!) #1 hotel to work for in The Best Companies to Work For List 2024 A Leading Hotels of the World member 5 red stars 2 rosettes Earth Check Bronze Certified 2024 If you feel your experience, personality and interest are a match for this Luggage Porter role, we encourage you to apply today. What makes you unique makes us exceptional! All applicants must be legally eligible to work in the UK
Luggage Porter - London employer: The Landmark London Hotel
Contact Detail:
The Landmark London Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luggage Porter - London
✨Tip Number 1
Familiarize yourself with the area around The Landmark London, especially Marylebone station and nearby attractions. Being knowledgeable about local landmarks will help you provide better service to guests.
✨Tip Number 2
Show your enthusiasm for hospitality during any interactions. Highlight your passion for delivering exceptional service and creating memorable experiences for guests.
✨Tip Number 3
Demonstrate your ability to work in a team environment. Share examples of how you've collaborated with others in previous roles to enhance guest experiences.
✨Tip Number 4
Be prepared to discuss your problem-solving skills. Think of instances where you've successfully handled guest complaints or challenges, as this is crucial for the Luggage Porter role.
We think you need these skills to ace Luggage Porter - London
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Luggage Porter position. Understand the key responsibilities and expectations, such as delivering luggage promptly and assisting guests with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in hospitality or customer service roles. Mention specific instances where you provided excellent service or handled guest inquiries effectively.
Show Your Personality: The Landmark London values unique individuals. Use your application to showcase your personality and passion for hospitality. Share anecdotes that reflect your positive energy and ability to work in a team.
Tailor Your Application: Customize your CV and cover letter to align with the values and culture of The Landmark London. Mention how your strengths can contribute to creating memorable moments for guests and enhancing the team environment.
How to prepare for a job interview at The Landmark London Hotel
✨Show Your Passion for Service
As a Luggage Porter, your role is all about delivering exceptional service. Be sure to express your enthusiasm for helping guests and creating memorable experiences during the interview.
✨Demonstrate Team Spirit
The Landmark London values a positive and energetic team environment. Share examples of how you've worked well in teams before and how you contribute to a fun and supportive atmosphere.
✨Know the Hotel and Its Services
Familiarize yourself with the hotel’s services, amenities, and location. Being able to provide accurate information and directions will show your preparedness and commitment to the role.
✨Highlight Your Problem-Solving Skills
In this role, you'll need to handle guest complaints and issues promptly. Prepare to discuss past experiences where you've successfully resolved problems or provided solutions under pressure.
