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- Tasks: Handle reservations and deliver five-star service to guests in a vibrant team.
- Company: The Landmark London, a top-rated hotel known for its energy and passion.
- Benefits: Earn up to £32,500, enjoy discounts, free meals, and extensive development opportunities.
- Other info: Be part of an award-winning team with excellent career growth potential.
- Why this job: Join a fun, diverse community and make memorable moments for guests every day.
- Qualifications: Experience in reservations preferred; positive energy and teamwork are essential.
The predicted salary is between 29000 - 32500 £ per year.
Enrich the Journeys of our People and our Guests as our Reservations Agent! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Reservations Agent are:
- Annual earnings up to £32,500 (£29,000 base salary + non-contractual tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Free meals on duty
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world-class management development programmes
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Reservations Agent to join our Central Reservations Department on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Reservations Agent, your main duties and expectations for the role will include:
- Handle inbound reservation calls, emails, and online requests for cluster properties adhering to each individual property's standards (i.e. LQA and IHG). Previous IHG experience preferred.
- Be proficient in usage of Opera Cloud, Spa/F&B booking systems, outlook and any other supporting tools ensuring the accuracy of data and efficiency of system usage.
- Be fully conversant with budgets and forecasts for each of the cluster properties, including Spa and F&B targets.
- Keep track of Hotel's performance against the budget/forecast and follow agreed sale strategies in relation to those targets.
- Have full understanding of availability and inventory management including overbooking and cross selling strategies with a goal to maximise all sales opportunities.
You will be required to work 40 hours per week, on a shift rota.
If you feel your experience, personality and interest are a match for this Reservations Agent role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Reservations Agent - London employer: The Landmark London Hotel
Contact Detail:
The Landmark London Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent - London
✨Tip Number 1
Get to know the company! Research The Landmark London and its values. When you understand what makes them tick, you can tailor your approach and show how you fit into their vibrant team.
✨Tip Number 2
Practice your phone skills! As a Reservations Agent, you'll be handling calls all day. Try role-playing with a friend to get comfortable with common questions and scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and maybe even a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining our amazing team at The Landmark London.
We think you need these skills to ace Reservations Agent - London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about becoming a Reservations Agent and enriching the journeys of our guests.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any relevant experience, especially if you've worked with Opera Cloud or in a similar role before. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The Landmark London Hotel
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its values. Research The Landmark London, their services, and what makes them stand out in the hospitality industry. This will help you answer questions confidently and show your genuine interest in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to the Reservations Agent role, such as handling customer inquiries or managing bookings. You could even role-play with a friend to get comfortable with your responses. This will help you articulate your thoughts clearly during the actual interview.
✨Showcase Your Skills
Be ready to discuss your experience with reservation systems like Opera Cloud and any other relevant tools mentioned in the job description. Highlight specific examples of how you’ve used these systems to improve efficiency or enhance customer service in previous roles.
✨Bring Positive Energy
Since the team values positive energy and a fun environment, let your personality shine through! Smile, be enthusiastic, and demonstrate your passion for providing excellent service. This will help you connect with the interviewers and show that you’d be a great fit for their team.