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- Tasks: Lead a passionate team to deliver five-star in-room dining experiences.
- Company: Join The Landmark London, a top-rated hotel with a vibrant culture.
- Benefits: Earn up to £45,500, enjoy discounts, and access wellness support.
- Why this job: Be part of a dynamic team that values your growth and unique contributions.
- Qualifications: Experience in hospitality and a passion for exceptional service.
- Other info: Join a community-focused workplace with excellent career development opportunities.
The predicted salary is between 40000 - 46000 £ per year.
Enrich the Journeys of our People and our Guests as our In Room Dining Manager! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as an In Room Dining Manager are:
- Annual earnings up to £45,500.00 (£40,314.20 base salary + non-contractual tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate In Room Dining Manager, to join our In Room Dining on a permanent basis, with an immediate start to consistently deliver memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As an In Room Dining Manager, your main duties and expectations for the role will include:
- Oversee all aspects of In-Room Dining to ensure service consistently meets and exceeds LQA and five-star luxury standards.
- Ensure flawless execution of the guest journey, from order taking to service delivery and post-service follow-up
- Lead, train, and mentor the In Room Dining team in service etiquette, LQA standards and luxury protocols
- Manage staffing levels, scheduling, and payroll in line with operational needs and service excellence
- Collaborate closely with Culinary, Front Office, and Housekeeping to ensure seamless coordination
- Monitor guest feedback, anticipate guest preferences and ensure personalized service for repeat and long-stay guests
You will be required to work such hours as are necessary to fulfil your duties and, in any event, not less than hours.
We are one of Sunday Times’ Top 100 “Best Companies to Work For 2025”, Leaders Club Hotel of the Year Award 2025, a Leading Hotels of the World member, 5 red stars, 2 rosettes, Earth Check Silver Certified 2025.
If you feel your experience, personality and interest are a match for this In Room Dining Manager role, we encourage you to apply today. What makes you unique makes us exceptional! All applicants must be legally eligible to work in the UK.
In Room Dining Manager in London employer: The Landmark London Hotel
Contact Detail:
The Landmark London Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Room Dining Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Landmark London's social media and website. Understanding their vibe will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your service scenarios! As an In Room Dining Manager, you'll need to demonstrate your ability to handle guest interactions smoothly. Role-play common situations with a friend or family member to build your confidence and showcase your skills during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the team. This can give you valuable insights and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and really want to be part of our amazing team at The Landmark London. Don’t miss out on this opportunity!
We think you need these skills to ace In Room Dining Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the In Room Dining Manager role shine through! We want to see how your energy and passion align with our vibrant team culture.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in hospitality and service excellence. We love seeing how your unique background can contribute to our five-star standards!
Be Authentic: Don’t be afraid to show your personality in your cover letter. We value authenticity and want to know what makes you tick and how you can bring that to our team at The Landmark London.
Apply Through Our Website: For the best chance of joining us, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board for this exciting journey!
How to prepare for a job interview at The Landmark London Hotel
✨Know the Company Inside Out
Before your interview, take some time to research The Landmark London. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only impress your interviewers but also help you align your answers with their expectations.
✨Showcase Your Leadership Skills
As an In Room Dining Manager, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams, training staff, and ensuring high service standards. Use specific examples that highlight your ability to motivate and mentor others.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations, such as guest complaints or staff scheduling issues. Think of real-life scenarios you've faced and how you resolved them, demonstrating your problem-solving skills and commitment to guest satisfaction.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for the role shine through during the interview. Share why you love working in hospitality and how you aim to create memorable experiences for guests. This passion can set you apart from other candidates and show that you're a great fit for their team.
