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- Tasks: Lead the In Room Dining team to deliver five-star service and memorable guest experiences.
- Company: Join a top-rated hotel known for its vibrant culture and commitment to staff growth.
- Benefits: Enjoy competitive salary, discounts, free meals, and extensive wellness support.
- Why this job: Be part of a dynamic team that values your unique strengths and career development.
- Qualifications: Experience in hospitality management and a passion for exceptional service.
- Other info: Join a community-focused workplace with exciting events and recognition schemes.
The predicted salary is between 36000 - 60000 £ per year.
Enrich the Journeys of our People and our Guests as our In Room Dining Manager! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as an In Room Dining Manager are:
- Annual earnings up to £45,314.20 base salary + non-contractual tronc
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate In Room Dining Manager, to join our In Room Dining on a permanent basis, with an immediate start to consistently deliver memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As an In Room Dining Manager, your main duties and expectations for the role will include:
- Oversee all aspects of In-Room Dining to ensure service consistently meets and exceeds LQA and five-star luxury standards.
- Ensure flawless execution of the guest journey, from order taking to service delivery and post-service follow-up
- Lead, train, and mentor the In Room Dining team in service etiquette, LQA standards and luxury protocols
- Manage staffing levels, scheduling, and payroll in line with operational needs and service excellence
- Collaborate closely with Culinary, Front Office, and Housekeeping to ensure seamless coordination
- Monitor guest feedback, anticipate guest preferences and ensure personalized service for repeat and long-stay guests
You will be required to work such hours as are necessary to fulfil your duties. We are one of Sunday Times' Top 100 "Best Companies to Work For 2025", Leaders Club Hotel of the Year Award 2025, a Leading Hotels of the World member, 5 red stars, 2 rosettes, Earth Check Silver Certified 2025.
If you feel your experience, personality and interest are a match for this In Room Dining Manager role, we encourage you to apply today. What makes you unique makes us exceptional! All applicants must be legally eligible to work in the UK.
In Room Dining Manager - London employer: The Landmark London Hotel
Contact Detail:
The Landmark London Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Room Dining Manager - London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at The Landmark London or similar places. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research The Landmark London, its values, and what makes it tick. Show us you’re not just another candidate but someone who truly gets our vibe and is ready to contribute.
✨Tip Number 3
Practice your service skills! Since you’ll be overseeing In-Room Dining, brush up on your customer service techniques. Role-play with a friend to nail down how you’d handle different guest scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace In Room Dining Manager - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in hospitality, especially any experience related to in-room dining or luxury service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the role and how you can contribute to our team. Mention specific examples of how you've delivered exceptional service in the past.
Showcase Your Personality: We love unique individuals! Don’t be afraid to let your personality shine through in your application. Share what makes you excited about joining our team and how you can bring positive energy to our environment.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you on board with our journey!
How to prepare for a job interview at The Landmark London Hotel
✨Know the Company Inside Out
Before your interview, take some time to research The Landmark London. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As an In Room Dining Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully trained or mentored staff, handled conflicts, or improved service standards. Highlighting these skills will demonstrate that you're ready to take on the responsibilities of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, like managing guest complaints or coordinating with other departments. Think through potential scenarios and how you would ensure a seamless guest experience while maintaining high service standards.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through during the interview. Share stories about what drives you to provide exceptional service and how you create memorable experiences for guests. This passion can set you apart from other candidates.
