At a Glance
- Tasks: Lead the reservations team to create unforgettable experiences for our guests.
- Company: Join The Landmark London, a top-rated hotel with a vibrant culture.
- Benefits: Enjoy competitive salary, discounts, free meals, and extensive development opportunities.
- Other info: Recognised as one of the Sunday Times’ Top 100 Best Companies to Work For.
- Why this job: Be part of a passionate team making a real impact in hospitality.
- Qualifications: Experience in reservations management and a positive, energetic attitude.
The predicted salary is between 40000 - 50000 € per year.
Enrich the Journeys of our People and our Guests as our Director of Central Reservations! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Director of Central Reservations are:
- Salary: Competitive
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Free meals on duty
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Director of Central Reservations, to join our Central Reservations Department on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Director of Central Reservations, your main duties and expectations for the role will include:
- Configure, utilise and manage the reservations management systems (i.e. PMS; OTA extranets, Spa and F&B booking platforms) and tools to ensure the maximum efficiency of the booking process and smooth operation across all cluster properties.
- Ensure the standard operating procedures (SOP’s) and systems of work are up to date and unified across all cluster properties maximising the efficiency and productivity and supporting the team.
- Ensure that the connectivity with channel manager and interfaces (i.e. Opera, Revinate, SynXis, Prompt etc) are up and running and take immediate action by contacting relevant vendor if any issue arises.
- Effectively maintain and monitor rooms availability for each property assuring inventory is in balance or overbooking decisions are in place in line with the most current strategy and ensuring maximum sale.
- Implement and maintain effective up-selling program ensuring all opportunities are captured including up-selling of Spa and F&B offering and total revenue targets are met generating incremental revenue by actively promoting all hotel outlets.
- You will be required to work such hours as are necessary to fulfil your duties and in any event not less than 40 hours.
We are …
- One of Sunday Times’ Top 100 “Best Companies to Work For 2025”
- Leaders Club Hotel of the Year Award 2025
- A Leading Hotels of the World member
- 5 red stars
- 2 rosettes
- Earth Check Silver Certified 2025
If you feel your experience, personality and interest are a match for this Director of Central Reservations role, we encourage you to apply today. What makes you unique makes us exceptional! All applicants must be legally eligible to work in the UK.
Head of Reservations in London employer: The Landmark London Hotel
The Landmark London is an exceptional employer that prioritises the growth and well-being of its team members, offering a vibrant work culture filled with energy and passion. Located conveniently near major transport links, employees enjoy competitive salaries, extensive benefits including generous discounts, complimentary meals, and opportunities for professional development through world-class training programmes. Join us to be part of a diverse community that values your unique contributions and fosters a supportive environment for both personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Reservations in London
✨Tip Number 1
Get to know the company! Research The Landmark London and its values. When you understand what makes them tick, you can tailor your approach and show how you fit into their vibrant culture.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to reservations management. Think about how you can demonstrate your experience with systems like PMS and channel managers to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our journey at The Landmark London.
We think you need these skills to ace Head of Reservations in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about enriching the journeys of our guests and being part of our vibrant team.
Tailor Your CV:Make sure your CV is tailored to the Director of Central Reservations role. Highlight your experience with reservations management systems and any relevant achievements that demonstrate your ability to deliver five-star service.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for this position. Share specific examples of how you've successfully managed reservations or improved processes in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at The Landmark London Hotel
✨Know Your Systems
Familiarise yourself with the reservations management systems mentioned in the job description, like PMS and OTA extranets. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Showcase Your Up-Selling Skills
Prepare examples of how you've successfully implemented up-selling strategies in previous roles. Highlighting your ability to generate incremental revenue will resonate well with the interviewers.
✨Emphasise Team Spirit
Since the role values positive energy and teamwork, think of instances where you've contributed to a fun and supportive work environment. Share stories that reflect your ability to uplift your colleagues and foster a happy atmosphere.
✨Research the Company Culture
Dive into The Landmark London's values and recent achievements. Understanding their focus on community and diverse backgrounds will help you align your answers with what they’re looking for, making you a more appealing candidate.
