At a Glance
- Tasks: Deliver five-star service and create memorable moments for guests in our Central Reservations Team.
- Company: The Landmark London, a vibrant and award-winning hotel.
- Benefits: Earn up to £30,000, enjoy discounts, complimentary stays, and extensive development opportunities.
- Other info: Be part of a diverse community with excellent career growth and recognition schemes.
- Why this job: Join a passionate team and make a real impact in a fun, supportive environment.
- Qualifications: Positive energy and a desire to learn; customer service experience is a plus.
The predicted salary is between 26436 - 30000 € per year.
Enrich the Journeys of our People and our Guests as our Central Reservations Graduate! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Graduate are:
- Annual Earnings up to £30,000 (£26,436.80 basic salary + non-contractual Tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to healthcare cash plan
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Graduate to join our Central Reservations Team on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Graduate, your main duties and expectations for the role will include:
- Maintain and adhere to The Landmark London Standard Operating Procedures in all day to day duties and to ensure every attempt is made to deliver memorable moments to each and every guest while providing 5* service at all times.
- Acquiring the knowledge to be able to explain the hotels products and rates on offer, and giving recommendation to our guests to generate maximum revenue for the department.
- Handle inbound reservation calls, emails, and online requests for cluster properties adhering to each individual property’s standards (i.e. LQA and IHG).
- Be proficient in usage of Opera Cloud, Spa/F&B booking systems, outlook and any other supporting tools (Revinate, Prompt, Knowcross, Sara, Mitel Ignite, etc.) ensuring the accuracy of data and efficiency of system usage.
- Understanding of relevant policies and procedures and how to deal with specific situations.
- You will be required to work 40 hours per week, on a shift rota.
If you feel your experience, personality and interest are a match for this Graduate role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Graduate in London employer: The Landmark London Hotel
The Landmark London is an exceptional employer that fosters a vibrant and inclusive work culture, where your growth and development are prioritised. Located conveniently near major transport links, we offer a competitive salary, extensive benefits including discounts across our properties, and opportunities for professional advancement through world-class training programmes. Join us to be part of a passionate team dedicated to delivering memorable experiences for our guests while enjoying a supportive environment that values diversity and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Landmark London. Understand their values, culture, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experiences align with the role of a Graduate in Central Reservations. The more comfortable you are, the better you'll shine during the actual interview!
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and showing that you care about your appearance reflects your enthusiasm for the role. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. And remember, if you haven’t already, apply through our website for a smoother process!
We think you need these skills to ace Graduate in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our Central Reservations Team and contributing to our vibrant environment.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight any relevant experience or skills that align with what we’re looking for, especially in customer service and reservations. This helps us see why you’d be a great fit!
Craft a Personal Cover Letter:Don’t skip the cover letter! Use it to tell us a bit about yourself and why you’re interested in this Graduate position. Share your unique experiences and how they relate to our values at The Landmark London.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Landmark London Hotel
✨Know the Company Inside Out
Before your interview, take some time to research The Landmark London. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Passion for Hospitality
During the interview, express your enthusiasm for delivering exceptional service. Share any relevant experiences or stories that highlight your passion for hospitality and how you can contribute to creating memorable moments for guests. Remember, they’re looking for someone who fits into their vibrant team!
✨Familiarise Yourself with the Tools
Since the role involves using various systems like Opera Cloud and booking tools, it’s a good idea to brush up on these platforms if you have access to them. Mentioning your familiarity with these tools during the interview can set you apart as a proactive candidate ready to hit the ground running.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and what success looks like in this role. This shows that you’re not just interested in the job, but also in how you can grow and contribute to the company’s journey.
