At a Glance
- Tasks: Lead a vibrant team to deliver exceptional guest experiences and manage front office operations.
- Company: Join The Landmark London, a top-rated hotel known for its energy and passion.
- Benefits: Earn up to £32,500, enjoy discounts, free meals, and comprehensive health support.
- Other info: Work in a fun environment with opportunities for career development and recognition.
- Why this job: Be part of a dynamic community that values your growth and unique contributions.
- Qualifications: Experience in hospitality and a positive attitude towards teamwork and guest service.
The predicted salary is between 32500 - 32500 € per year.
Enrich the Journeys of our People and our Guests as our Front Office Supervisor! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Front Office Supervisor are:
- Annual Earnings up to £32,500.00 (£28,909.06 basic salary + non-contractual tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Front Office Supervisor to join our Front Office on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Front Office Supervisor, your main duties and expectations for the role will include:
- To exercise empowerment in handling guest complaints, and taking corrective action, such as allowing certain charges off the guest's account. Recording this action in the guest's history and reporting it to Front Office Management when needed.
- To make room assignments for incoming guests using advance reservations requests and personal empowerment as a basis for selection.
- To increase the hotel’s revenue by up-selling room categories, in accordance with set targets and daily availability.
- To supervise the Front Office Clerks in their work, ensuring maximum performance, good time keeping and ensuring they are displaying company behaviours at all times.
- To be responsible for cash floats, reporting shortages/overages to the Front Office Manager, Assistant Director of Rooms/Director of Rooms.
You will be required to work 40 hours per week, on a shift rota.
We are one of Sunday Times’ Top 100 “Best Companies to Work For 2025”, Leaders Club Hotel of the Year Award 2025, a Leading Hotels of the World member, 5 red stars, 2 rosettes, Earth Check Silver Certified 2025.
If you feel your experience, personality and interest are a match for this Front Office Supervisor role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Front Office Supervisor in London employer: The Landmark London Hotel
The Landmark London is an exceptional employer that prioritises the growth and well-being of its team members, offering a vibrant work culture filled with energy and passion. Located conveniently near major transport links, employees enjoy a range of benefits including competitive salaries, extensive discounts, and opportunities for professional development, all while being part of a diverse community that values individual strengths and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor in London
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Landmark London’s social media and website. Understanding their vibe will help you connect with the team and show that you’re genuinely interested in being part of their journey.
✨Tip Number 2
Practice your people skills! As a Front Office Supervisor, you'll be all about enriching guest experiences. Role-play common scenarios with friends or family to boost your confidence in handling guest complaints and making room assignments.
✨Tip Number 3
Show off your passion for hospitality! During your interview, share specific examples of how you've gone above and beyond for guests in the past. This will highlight your commitment to delivering five-star service and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at The Landmark London. Let’s make this happen together!
We think you need these skills to ace Front Office Supervisor in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the Front Office Supervisor role shine through! We want to see how your energy and passion align with our vibrant team culture.
Tailor Your CV:Make sure your CV is tailored to highlight your relevant experience and skills. Focus on your customer service achievements and any supervisory roles you've held, as these will resonate with us at The Landmark London.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for our team. Share specific examples of how you've handled guest complaints or improved team performance in the past – we love a good story!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at The Landmark London Hotel
✨Know the Company Inside Out
Before your interview, take some time to research The Landmark London. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your People Skills
As a Front Office Supervisor, you'll be interacting with guests and staff regularly. Prepare examples from your past experiences where you've successfully handled guest complaints or led a team. Highlighting your ability to create memorable moments for guests will resonate well with the interviewers.
✨Demonstrate Your Problem-Solving Abilities
Think of specific situations where you've had to think on your feet or resolve conflicts. Be ready to discuss how you empowered yourself or your team to handle challenges, especially in a fast-paced environment. This aligns perfectly with the role's expectations of taking corrective actions.
✨Dress the Part and Bring Your Energy
First impressions matter! Dress smartly and professionally, reflecting the hotel's standards. Also, bring your positive energy to the interview. The Landmark London values a fun and happy environment, so showing your enthusiasm can set you apart from other candidates.
