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- Tasks: Lead Front of House operations and create unforgettable guest experiences.
- Company: The Landmark London, a vibrant and award-winning hotel.
- Benefits: Earn up to £60,000, enjoy discounts, and access health support.
- Other info: Be part of a diverse community with excellent career growth opportunities.
- Why this job: Join a passionate team and make a real impact in luxury hospitality.
- Qualifications: Experience in hospitality management and a flair for leadership.
The predicted salary is between 60000 - 60000 £ per year.
Enrich the Journeys of our People and our Guests as our Director of Front of House! The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as a Director of Front of House are:
- Annual earnings to £60,000 + non-contractual tronc
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to Healthcare Cash plan
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
- Bike to work scheme
- Recommend a Friend incentive
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Director of Front of House, to join our Front Office Department on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As a Director of Front of House, your main duties and expectations for the role will include:
- Lead all Front of House operations to deliver exceptional five-star luxury guest experiences in line with the hotel’s standards.
- Oversee Reception, Concierge, Guest Relations, Doorman and Lobby Operations
- Recruit, mentor, train, and develop high-performing Front of House management and operational team members.
- Manage VIP, diplomatic, celebrity, and high-profile guest arrivals, departures, and special requests
- Drive LQA, and luxury hospitality service standards across all FOH departments – leading by example, inspiring and performance management.
You will be required to work such hours as are necessary to fulfil your duties and in any event not less than 40 hours.
If you feel your experience, personality and interest are a match for this Director of Front of House role, we encourage you to apply today. What makes you unique makes us exceptional! All applicants must be legally eligible to work in the UK.
Director of Front Office in London employer: The Landmark London Hotel
Contact Detail:
The Landmark London Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Front Office in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Director of Front of House role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at a networking event or an interview, let your passion for hospitality shine through. Remember, they’re looking for someone who can bring positive energy to their team!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle VIP guests or manage a busy front office. Practising your responses will help you feel more confident and ready to impress when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our vibrant team at The Landmark London!
We think you need these skills to ace Director of Front Office in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how your energy and passion align with our mission to enrich the journeys of our guests and team members.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in front office operations and luxury hospitality. We love seeing how your unique background can contribute to our vibrant team!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Director of Front of House role. Share specific examples of how you've led teams and delivered exceptional guest experiences in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at The Landmark London Hotel
✨Know the Company Inside Out
Before your interview, take some time to research The Landmark London. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in becoming part of their team.
✨Showcase Your Leadership Skills
As a Director of Front of House, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, managed high-profile guests, or improved service standards. Be ready to discuss how you inspire and develop others in a fast-paced environment.
✨Emphasise Your Passion for Hospitality
Make sure to convey your enthusiasm for delivering exceptional guest experiences. Share stories that highlight your commitment to five-star service and how you’ve gone above and beyond to create memorable moments for guests. This passion is key to fitting into their vibrant team culture.
✨Prepare Thoughtful Questions
At the end of the interview, you’ll likely have the chance to ask questions. Use this opportunity to inquire about their team dynamics, training programmes, or how they measure success in the Front of House department. Thoughtful questions show that you’re engaged and serious about the role.